Call Center Agent

Robert Half • California, California • 1d ago

Description

About the Role

Robert Half is seeking a Call Center Agent for our client, a respected nonprofit organization dedicated to making a positive impact in the community. This is an excellent opportunity for someone who is passionate about helping others, enjoys providing exceptional customer service, and wants to build a career with a mission-driven organization.

This position is fully onsite for the first six months to support training and collaboration. Upon successful completion of the onboarding period, the schedule transitions to a hybrid model of three remote days and two onsite days per week.

Previous experience in a nonprofit organization, contact center, or high-volume customer service environment is strongly preferred.

Key Responsibilities

Respond to a high volume of inbound calls, providing compassionate, professional, and accurate assistance to clients and community members.

Listen carefully to each individual's needs and provide information, referrals, and guidance on available programs, services, and community resources.

Accurately document client interactions and maintain detailed records using CRM and web-based systems.

Collaborate with internal departments to ensure timely resolution of client questions and service requests.

Deliver an exceptional customer experience across phone, email, and other communication channels while maintaining empathy and professionalism.

Navigate multiple computer systems simultaneously to research information, update records, and track client activity.

Assist with questions related to eligibility, benefits, available services, and general program information.

Stay current on organizational programs, policies, and community resources to provide accurate information and support.

Requirements

Qualifications

Previous experience in a nonprofit organization, call center, customer service, or contact center environment preferred.

Passion for serving the community and supporting a mission-driven organization.

Excellent verbal and written communication skills with a compassionate and professional approach.

Strong computer skills with the ability to learn multiple systems quickly.

Ability to multitask, prioritize, and remain organized in a fast-paced environment.

High attention to detail and commitment to providing outstanding customer service.

TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

Similar Jobs

Project Manager/Estimator (51914)

MIRACORP • Virginia, Virginia • 3h ago

Management & Administrative

Salary Range $80,000.00 - $95,000.00 Salary Position Type Full Time Description MIRACORP Inc., is a veteran, women-owned firm specializing in federal government contract services. One of our competitive advantages is tha...

3h ago

Go to Apply

Full Time Sales Manager

Michaels • Virginia, Virginia • 1d ago

Management & Administrative

Store - DC-SPRINGFIELD, VA The Sales Manager leads and champions a high-performing selling culture across the store, driving strong sales results and an engaging customer experience. This role oversees front-end and serv...

1d ago

Go to Apply

Sales Manager- Customer Service

Michaels • Michigan, Michigan • 1d ago

Management & Administrative

Store - DET-COMMERCE TOWNSHIP, MI Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standar...

1d ago

Go to Apply

Full Time Sales Manager

Michaels • Michigan, Michigan • 1d ago

Management & Administrative

Store - DET-CHESTERFIELD TOWNSHIP, MI The Sales Manager leads and champions a high-performing selling culture across the store, driving strong sales results and an engaging customer experience. This role oversees front-e...

1d ago

Go to Apply

Sales Manager Full time

Michaels • Virginia, Virginia • 1d ago

Management & Administrative

Store - DC-LEESBURG, VA The Sales Manager leads and champions a high-performing selling culture across the store, driving strong sales results and an engaging customer experience. This role oversees front-end and service...

1d ago

Go to Apply

Part Time Sales Manager

Michaels • Michigan, Michigan • 1d ago

Management & Administrative

1d ago

Go to Apply

P/T Sales Manager

Michaels • Ohio, Ohio • 1d ago

Management & Administrative

Store - Toledo North, OH The Sales Manager leads and champions a high-performing selling culture across the store, driving strong sales results and an engaging customer experience. This role oversees front-end and servic...

1d ago

Go to Apply

Sales Manager- Customer Service

Michaels • Michigan, Michigan • 1d ago

Management & Administrative

1d ago

Go to Apply

Sales Manager FT

Michaels • Michigan, Michigan • 1d ago

Management & Administrative

Store - DET-MT. CLEMENS, MI The Sales Manager leads and champions a high-performing selling culture across the store, driving strong sales results and an engaging customer experience. This role oversees front-end and ser...

1d ago

Go to Apply

HUMAN RESOURCES SPECIALIST (CLASS/REC)

Commander, Navy Installations • California, California • 1d ago

Management & Administrative

Summary This is a public notice flyer to notify interested applicants of anticipated vacancies. Applications will not be accepted through this flyer. Interested applicants must follow the directions in the "How to Apply"...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)