Field Service Technician - Buffalo/Seneca Area (National Travel)
Are you a hands-on problem solver who thrives in dynamic environments, enjoys travel, and takes pride in exceeding customer expectations? We are seeking an experienced Field Service Technician to join our growing team, providing advanced packaging equipment support to customers nationwide-with a strong concentration of work in the Buffalo/Seneca region.
About the Role:
As a Field Service Technician, you'll play a pivotal part in ensuring our custom machinery and automated systems perform at their best. Predominantly mechanically focused, this role is ideal for individuals who excel at troubleshooting, rebuilding, and maintaining equipment-often without detailed drawings due to the variety and age of machines in the field. You'll serve as the go-to expert for installations, repairs, audits, training, and customer support.
Key Responsibilities:
Install, commission, repair, and maintain automated packaging machinery at customer sites, focusing on strong mechanical skills (electrical knowledge needed, programming not required).
Troubleshoot and adjust equipment to ensure optimal performance and efficiency; conduct audits and implement upgrades.
Deliver on-site operator training and clearly document all service activities, installations, and repairs.
Advise customers on machine upgrades, retrofits, and spare parts to increase reliability and safety.
Conduct assembly, testing, and Factory Acceptance Testing of new machines at our main facility when not traveling.
Demonstrate resourcefulness and adaptability, thriving in diverse environments while resolving technical challenges independently or as part of a team.
Foster excellent communication, act as a brand ambassador, and consistently provide best-in-class customer service.
Ideal Candidate Profile:
3+ years' experience as a Field Service Technician or in an equivalent hands-on role involving medium to large-scale industrial equipment (experience with food packaging or similar industries strongly preferred).
High school diploma required; associate degree in a mechanical or electrical field is a plus.
Skilled in mechanical troubleshooting and repair, reading part/assembly drawings, wiring schematics, and basic electrical work (familiarity with PLC/HMI interfaces is valuable).
Organized, self-driven, adaptable, and professional, capable of managing schedules, paperwork, and technical demands in a fast-paced setting.
Strong communication and customer service skills; confident trainer and relationship builder at all levels.
Willing and able to travel up to 75%-primarily to customer sites nationwide, with a significant portion of work centered around Buffalo/Seneca and proximity to a major airport required.
Will participate in a structured training phase at our main facility (up to six months) before transitioning to independent and team field assignments.
Must have (or be able to obtain) a valid passport for occasional international travel (Canada and Mexico).
Compensation & Benefits:
Competitive hourly pay: $40.00-$45.00/hour (flexible for exceptional candidates)
Overtime pay: 1.5x after 8 hours/day and Saturdays, 2x on Sundays, 3x on holidays
Paid for all travel and working hours
Per diem for meals; hotel, airfare, and car rental covered and coordinated by company booking tools
Comprehensive benefits from day one: medical, dental, vision, disability, life insurance, paid time off, 401(k) with company match, and wellness program
Entrepreneurial, growth-focused team culture with excellent advancement opportunities
If you thrive on technical challenges, want to build customer relationships, and seek a rewarding career with travel and variety, we want to hear from you! Apply now and make a direct impact as a valued member of our national field service team.
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Why Kelly ® Engineering?
Your engineering skills are in demand, but how do you find the right fit? Easy. At Kelly Engineering, our team creates expert talent solutions to solve the world's most critical challenges. We connect you with leading organizations where you can collaborate on innovative projects, work with cutting-edge technologies and accelerate your growth. Whether you prefer the variety and flexibility of short-term projects or are looking for a long-term opportunity, we're here to guide you to the next step in your engineering career.
About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice (https://www.kellyservices.com/hubfs/myKelly/Resources/Employment_Policies/Recruitment-Artificial-Intelligence-Notice.pdf?hsLang=en) .
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
