Customer Service Representative

Gerber Collision & Glass • Sycamore, IL • 4h ago

Company: Gerber Collision & Glass

Great Teams Don't Happen by Accident

Built with Intent. Driven by YOU.

At the Gerber Collision & Glass , our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career forward.

Ready to grow with a team that's built for your success? Apply today.

Our Commitment:

The Boyd Group welcomes unique talents from all backgrounds and characteristics. We act with integrity and appreciate the diverse perspectives that make our "Greater Team" exceptional. Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply.

Job Description:

The CSR is responsible for providing an exceptional customer experience. They manage working relationships with customers and insurances companies while providing all components of administrative support for the Repair Facility Team.

Key Job Responsibilities

Ensure consistent execution of WOW (Wow Operating Way) plan.

Schedule appointments for vehicle repair using Daily Demand Capacity Planner, CCC One schedule and proper scripting. (CCC One is our repair management system)

Ensure timely retrieval of insurance assignments and obtain necessary repair authorization documentation in order to dissemble vehicles for repairs.

Prepares RO (repair order) work packet consisting of QC (quality control) check list, work order, parts list and windshield tag used to record the proper indicators -R (rental)-NR (no rental)-G (Gerber pay).

Records all communication with customers or insurance partners during the repair process using CCC One notes and selecting the appropriate communication @type.

Confirms car rental information and updates CCC One with rental car usage information.

Manage ARMS (automated rental management system) throughout the day to ensure all vehicles appearing in the ARMS system are also noted in CCC One.

Education and/or Experience Required ?

High School Diploma or GED (General Education Diploma)

Minimum: 1 year experience in a similar role such as administration assistant.

Preferred: 1 year in an auto body or similar work environment including previous customer service experience.

Required Skills/Abilities

Ability to function well in a fast past environment, demonstrating multitasking ability while under pressure.

Strong attention to detail with a high degree of accuracy.

Knowledge of general office equipment and basic computer skills as well as good oral and written communication skills with strong sales drive and exceptional customer service.

Other Requirements

Valid driver's license.

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

Benefits That Drive Your SuccessGerber offers the comprehensive benefits you expect from an industry leader, including:

Annual Paid Time Off (PTO) plans

2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week

6 paid holidays annually

Medical, Prescription Drug, Dental & Vision Insurance effective Day 1

401(k) Retirement Plan with company match

Employer Paid Short-Term Disability & Life Insurance

Additional Voluntary Life Insurance

Continuing Education Opportunities

Free Prescription or Non-Prescription Safety Glasses annually

Annual Voluntary Uniform Stipend

Voluntary Daily Pay option available

About UsGerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit gerbercareers.com to learn more about our company.

AI Disclosure Statement:At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details:

Pay: $15 - $19hr

INDNORTH

Similar Jobs

Field Service Supervisor, Heavy, Altorfer Industries

Patten CAT • East Dundee, IL • 4h ago

Management & Administrative

Working Hours/Days M-F 6:30-3:30 Overview POSITION SUMMARY: Field supervisor is accountable for the dispatch, efficiency and discipline of all field technicians assigned to her or him. This person must possess a deep kno...

4h ago

Go to Apply

Channel Marketing Manager

Resideo • Aurora, IL • 1d ago

Management & Administrative

As the Channel Marketing Manager with Resideo you will have the opportunity to drive best-in-class marketing to, with, and through Resideo's channels, including a strong focus on electrical distribution partners. This ro...

1d ago

Go to Apply

Manager Trainee

Menards, Inc. • Elgin, IL • 3d ago

Management & Administrative

Make BIG Money at Menards! Extra $3 per hour on Sat/Sun Store Discount Profit Sharing Exclusive Discounts for gyms, car dealerships, cell phone plans, and more! Flexible Scheduling Medical Insurance and Dental Plans On-t...

3d ago

Go to Apply

Customer Service Liaison

Rush Copley Medical Center • Aurora, IL • 3d ago

Management & Administrative

Position Summary : The Customer Service Liaison proactively ensures a warm friendly welcome and initial impression for visitors, patients and families as they enter the hospital lobbies. Greets and provides directions to...

3d ago

Go to Apply

Inside Sales Manager

Fluor • Plano, IL • 5d ago

Management & Administrative

Inside Sales Manager Job Overview Location : United States, Plano, Illinois Job skills Management and Sales, Business Development Type Permanent Job id 168963 Salary Negotiable Apply Danielle Counihan I manage this role...

5d ago

Go to Apply

Receptionist (Tuesday - Saturday)

Versiti Blood Center of IL • Aurora, IL • 5d ago

Management & Administrative

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/13567358 Overview:\ Versiti is a fusion of donors, scientific curiosity, and preci...

5d ago

Go to Apply

Customer Service Representative

Robert Half • Batavia, IL • 5d ago

Management & Administrative

Description We are looking for a Customer Service Representative to join a busy team in Batavia, Illinois, supporting customers and internal departments in a dynamic manufacturing environment. This contract opportunity w...

5d ago

Go to Apply

Marketing Manager

Robert Half • Sugar Grove, IL • 5d ago

Management & Administrative

Description We are seeking an experienced and strategic Marketing Manager to lead integrated marketing efforts for a diverse portfolio of programs and services. This role is ideal for a creative, data-driven marketing pr...

5d ago

Go to Apply

Pay Station Clerk

Hy-Vee Food Stores • Sycamore, IL • 5d ago

Management & Administrative

Additional Considerations (if any): - At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting o...

5d ago

Go to Apply

Project Manager

Catalyst Acoustics Holdings • North Aurora, IL • 6d ago

Management & Administrative

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/13564619 \ Position Title: Project Manager\ Requisition Id: 1717\ Worker Category:...

6d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)