Operations Manager

Amazon • Richmond, VA • 1h ago

Description

Job summary

Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. To achieve this, managers are expected to provide their team with the tools needed for success while driving improvements in productivity and efficiency through data-driven decisions and analytical problem-solving. You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location.

Our Operation's workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer's door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer.

Key Responsibilities and Job Elements:

Support, mentor, and motivate your salaried and hourly workforce

Lead large-scope projects with site and regional impact

Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance

Manage safety, quality, productivity, and customer delivery promises

Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives

Lift up to 49 pounds and frequently push, pull, squat, bend, and reach

Stand/walk for up to 12 hours during shifts

Work in an environment where the noise level varies and can be loud

Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)

Continuously climb and descend stairs (applies to sites with stairs)

Our fulfillment network launches new Operations sites every year, providing various opportunities for your professional growth. We hire Operations Managers based on location preference and the business' current openings.

Basic Qualifications

3+ years of employee and performance management experience

Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience

Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Preferred Qualifications

1+ years of performance metrics, process improvement or lean techniques experience

Experience managing a team of 2+ salaried employees and 70+ indirect employees

Experience scoping, leading, and implementing process improvements through: Lean process, Kaizen, and/or Six Sigma.

Demonstrated problem solving skills and analytical skills

Excellent customer service skills, communication skills and interpersonal skills

Track record of meeting or exceeding department performance goals

A Bachelor's or Master's degree in Engineering, Operations, Supply Chain/Logistics, or a related field.

Experience in: military, manufacturing, automotive, biotech, electronics, energy, instrumentation, machinery, defense/aerospace, medical, cosmetics, production, or distribution environments.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, VA, Richmond - 91,000.00 - 136,500.00 USD annually

Amazon

Go to Apply

Share this job

Similar Jobs

Operations Manager

Owens & Minor • Ashland, VA • 1h ago

Management & Administrative

Owens & Minor is a global healthcare solutions company providing essential products, services and technology solutions that support care delivery in leading hospitals, health systems and research centers around the w...

1h ago

Go to Apply

(USA) Operations Manager, Asset Protection - DC/FC

Walmart • Sutherland, VA • 1h ago

Management & Administrative

Position Summary... As a key team member in Walmart's Supply Chain, you will drive data-driven decision-making and operational excellence. In this role, you will be responsible for asset protection strategies and complia...

1h ago

Go to Apply

AP Clerk

Robert Half • Richmond, VA • 2h ago

Management & Administrative

Description We are looking for an AP Clerk to support a high-volume accounts payable team in Richmond, Virginia. This Long-term Contract position is ideal for someone who thrives in a fast-moving environment and can main...

2h ago

Go to Apply

Manager - International Account Development (Virtual - Tri-State/Northeast/Mid-Atlantic)

American Express • Richmond, VA • 4h ago

Management & Administrative

Manager - International Account Development (Virtual - Tri-State/Northeast/Mid-Atlantic) New York, NY, United States PA, United States MD, United States NJ, United States DE, United States Washington, DC, United States D...

4h ago

Go to Apply

Administrative Assistant

Robert Half • Glen Allen, VA • 4h ago

Management & Administrative

Description We are looking for an Administrative/Legal Assistant to provide dependable support to a healthcare-focused legal team in Glen Allen, Virginia. This contract-to-permanent opportunity is ideal for someone who t...

4h ago

Go to Apply

Associate Relations Manager - Work at Home - Virginia Richmond Market

Bon Secours Mercy Health • Richmond, VA • 5h ago

Management & Administrative

Summary The Associate/Employee Relations Manager provides advice and consultation to support Bon Secours Mercy Health Toledo market positive associate relations strategy, including but not limited to: investigation of as...

5h ago

Go to Apply

Product Marketing Operations Manager

Siemens • Richmond, VA • 5h ago

Management & Administrative

Product Marketing Operations Manager Role Overview Siemens Digital Industries Software is seeking a Product Marketing Operations Manager to elevate how Product Marketing plans, executes, and measures go-to-market initiat...

5h ago

Go to Apply

Senior Associate, Product Management - Upmarket Card Team

Capital One • Richmond, VA • 8h ago

Management & Administrative

Senior Associate, Product Management - Upmarket Card Team Product Management Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, a...

8h ago

Go to Apply

Senior Associate, Product Management - Mainstreet Card Team

Capital One • Richmond, VA • 8h ago

Management & Administrative

Senior Associate, Product Management - Mainstreet Card Team Product Management Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities,...

8h ago

Go to Apply

Product Manager: Capital One Shopping (Remote-Eligible)

Capital One • Richmond, VA • 8h ago

Management & Administrative

Product Manager: Capital One Shopping (Remote-Eligible) Job Description We are looking for a Product Manager to join our growing team in Capital One Shopping. If you have a remarkable ability to use data to tell a story,...

8h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)