Account Specialist

Springer Science & Business Media, LLC • New York, NY • 1h ago

Job Title: Account SpecialistLocation: New York (Hybrid Working Model)About Springer NatureSpringer Nature is one of the leading publishers of research in the world. We publish the largest number of journals and books and are a pioneer in open research. Through our leading brands, trusted for more than 180 years, we provide technology-enabled products, platforms and services that help researchers to uncover new ideas and share their discoveries, health professionals to stay at the forefront of medical science, and educators to advance learning. We are proud to be part of progress, working together with the communities we serve to share knowledge and bring greater understanding to the world. For more information, please visit about.springernature.com and follow @SpringerNatureAt Springer Nature, werecognisethatgreat talentdevelops through many different paths. We encourage applications from individuals with strong transferable skills, provided they are supported by relevant experience that shows how those skills have been successfully applied in practice. Our hiring approach balances skills, experience, and potential to ensure each role is fulfilled with both short-term effectiveness andlong termgrowth in mind.About the RoleThe Account Specialist fulfils a central role within the support teams and is an expert in the field with a thorough understanding of all Sales Operations processes and workflows while working autonomously with minimal supervision. The role is an enhanced facilitating and coordinating role to the team.The account support team acts as the central point within the company and works closely with the sales team, the customers, and other internal stakeholders to prepare subscription (license) agreements for new and renewal business for online products, accurately and in line with established targets. In doing so, the goal is to achieve a high level of customer satisfaction in managing internal and external relationships.The role of an Account Specialist is vital to the business and has a direct impact on customer satisfaction. The account support role is continuously enhanced by team training and by facilitating personal development. Responsibilities:Support sales planning, reporting, new, and renewals Work with sales to plan, drive, and track quarterly and yearly renewal closure, including large renewal management Prepare and report renewal planning, scenario planning, forecast risk, challenges, and advise/take action on potential risksAdvisory and execution of commercial contracting and process excellence Prepare (in CRM/ERP system) the quote and contract to trigger invoicing with adherence to system procedures and state modelsCompliance, quality control, and deal alignment First-level advisory and support to sales and customers on license agreement changes and amendments Maintenance of the system and customer data qualityWorld-class customer service support Manage customer requests in the assigned international region and assist with daily operations (i.e., engage with customers to enhance customer data quality, answer questions related to contract data, or invoicing data) Active participation in stakeholder and team meetings aimed at continuous improvement of customer satisfactionExperience, Skills & Qualifications: Bachelor's Degree required Professional experience in customer service, sales operations, or an e-commerce setting is a plus Experience in commercial processes, including legal alignment, sales cycle, and customer engagement activities Proficiency with the MS Office Suite, particularly MS Excel Knowledge of CRM (customer relationship management) & contracting system,including Salesforce Time and Project management experience Stakeholder relationships management skills * Proactive, solution-driven approach Springer Nature US provides a comprehensive and competitive benefits package which i

Similar Jobs

State & Local Tax Income Franchise Senior Manager

Crowe LLP • New York, NY • 28min ago

Finance, Accounting & Banking

Your Journey at Crowe Starts Here:At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you're trusted to deliver results and make an impact. We embrace you f...

28min ago

Go to Apply

Security Officer Flex State Office Building

Allied Universal • New York, NY • 30min ago

Management & Administrative

Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you wil...

30min ago

Go to Apply

Manager - International Account Development (Virtual - Tri-State/Northeast/Mid-Atlantic)

American Express • New York, NY • 31min ago

Management & Administrative

Manager - International Account Development (Virtual - Tri-State/Northeast/Mid-Atlantic) New York, NY, United States PA, United States MD, United States NJ, United States DE, United States Washington, DC, United States D...

31min ago

Go to Apply

Medical Assistant

Northwell Health • Jackson Heights, NY • 31min ago

Hospital & Medical

Req Number 192078 Job Description Performs patient care under the physician's/nurse's direct supervision. Duties include preparing patient for physician, administering, obtaining and recording diagnostic laboratory test...

31min ago

Go to Apply

Medical Billing Specialist

Robert Half • Garden City, NY • 35min ago

Hospital & Medical

Description We are seeking a Medical Accounts Receivable Specialist to support revenue cycle operations for a healthcare organization in Westbury, New York. This contract opportunity with permanent potential is ideal for...

35min ago

Go to Apply

Medical Assistant - Cardiology

Northwell Health • Great Neck, NY • 36min ago

Hospital & Medical

Req Number 190903 Job Description Performs patient care under the physician's/nurse's direct supervision. Duties include preparing patient for physician, administering, obtaining and recording diagnostic laboratory test...

36min ago

Go to Apply

Administrative Assistant - Financial Services

PrincePerelson & Associates • New York, NY • 52min ago

Finance, Accounting & Banking

Administrative Assistant - Financial Services New York, NY (Must reside locally) Pay: $25/hour + Overtime Eligible Are you looking to launch or grow your career in financial services? Our client, a leading global financi...

52min ago

Go to Apply

Administrative Supervisor, Gas Piping System Compliance

City of New York • New York, NY • 53min ago

Management & Administrative

Job Description Under general supervision, with some latitude for independent initiative and judgment, this position supervises staff performing clerical and related office functions associated with the enforcement of la...

53min ago

Go to Apply

Administrative Assistant

Robert Half • Wallington, NJ • 55min ago

Management & Administrative

Description We are looking for an Administrative Assistant to support daily service operations near Wood-Ridge, New Jersey. This contract opportunity with permanent potential is ideal for someone who excels at coordinati...

55min ago

Go to Apply

Administrative Assistant

Robert Half • Wyckoff, NJ • 57min ago

Management & Administrative

Description We are looking for an Administrative Assistant to support daily business operations in New Jersey through a broad mix of administrative related tasks. This contract position with the potential to become perma...

57min ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)