Digital Technical Support Engineer - Construction Technology

Caterpillar, Inc. • Irving, TX • 11h ago

Career Area:

Technology, Digital and Data

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Cat Digital is the digital and technology arm of Caterpillar Inc., leveraging the latest technologies to build industry leading digital solutions for our customers and dealers. With over 1.5 million connected assets worldwide, our teams use data, technology, advanced analytics, telematics and AI capabilities to help our customers build a better, more sustainable world.

Job Summary:

Supports the identification, investigation, monitoring, and resolution of customer issues for products supported by Construction Industries following established standards and processes. These products include Grade Control (2D/3D), Payload, Cat Command, Detect/Safety systems as well as other machine-based inquiries.

What You Will Do:

Supports technical tasks related to business processes and applications.

Assists in gathering and analyzing business requirements and identifying technical gaps.

Participates in troubleshooting activities, root cause analysis, and issue resolution.

Follows defined processes for risk assessment, corrective actions, and quality checks.

Shares customer feedback with internal teams to help improve products and services.

Supports onboarding of any new products into Construction Industries Helpline

Stays current on product updates, releases and system changes to ensure effective support coverage on relevant products

Develop / maintain healthy working relationships with business partner technical support personnel and serve as primary point of escalation for any technical related issues.

What You Will Have:

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Systems Thinking: Knowledge of the critical interdependencies among individual system elements that help and hinder performance; ability to plan and design solutions that synchronize resources to achieve business results.

Business Intelligence: Knowledge of business intelligence; ability to utilize business processes and technologies for gathering, storing, analyzing, and providing access to data that helps the organization make better business decisions.

Application Design, Architecture: Knowledge of basic activities and deliverables of application design; ability to utilize application design methodologies, tools and techniques to convert business requirements and logical models into a technical application design.

Technical Troubleshooting: Knowledge of technical troubleshooting approaches, tools and techniques; ability to anticipate, recognize, and resolve technical issues on hardware, software, application or operation.

Considerations For Top Candidates:

Experience with documentation and knowledge sharing

Experience with Earthmoving and Heavy Equipment technology which includes Grade Control (2D/3D) and Payload

Experience with Detect & Safety Systems

Cat Command, Product Link, VisionLink, as well as technical knowledge of Cat machines, engines and generators

Mechanical aptitude and the ability to understand machine systems, components, and operational behavior is preferred

Experience with CRM tools with Salesforce or MS Dynamics preferred

Summary Pay Range:

$97,530.00 - $146,290.00

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

Medical, dental, and vision benefits*

Paid time off plan (Vacation, Holidays, Volunteer, etc.)*

401(k) savings plans*

Health Savings Account (HSA)*

Flexible Spending Accounts (FSAs)*

Health Lifestyle Programs*

Employee Assistance Program*

Voluntary Benefits and Employee Discounts*

Career Development*

Incentive bonus*

Disability benefits

Life Insurance

Parental leave

Adoption benefits

Tuition Reimbursement

These benefits also apply to part-time employees

Visa Sponsorship is not available for this position.

Posting Dates:

July 9, 2026 - July 19, 2026

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

Not ready to apply? Join our Talent Community (http://flows.beamery.com/caterpillarinc/talcom) .

Similar Jobs

Preconstruction Manager

Royal Electric • Dallas, TX • 1h ago

Trucking & Construction

Join Team Royal! ( https://www.royalelect.com/join-team-royal/ ) Why Royal? At Royal Electric Company we provide expert electrical design, construction, and service with builders, contractors and facility owners who valu...

1h ago

Go to Apply

Electrical Preconstruction Manager

AECOM • Dallas, TX • 1h ago

Trucking & Construction

Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work he...

1h ago

Go to Apply

CDL-A - Dedicated truck driver

Schneider • Wilmer, TX • 22h ago

Trucking & Construction

Dedicated truck driver Average pay: $1,250-$1,380 weekly Home time: Weekly Experience: 3 months or greater CDL experience Overview Haul ATVs, golf carts and other recreation vehicles in specialized dry van trailers. Driv...

22h ago

Go to Apply

CDL-A - Dedicated truck driver

Schneider • Dallas, TX • 22h ago

Trucking & Construction

22h ago

Go to Apply

CDL-A - Dedicated truck driver

Schneider • Fort Worth, TX • 22h ago

Trucking & Construction

22h ago

Go to Apply

CDL-A - Dedicated truck driver

Schneider • Plano, TX • 22h ago

Trucking & Construction

22h ago

Go to Apply

Delivery Truck Driver - CDL Class A

Ferguson Enterprises, LLC. • Mansfield, TX • 22h ago

Trucking & Construction

Job Posting: Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers' complex pr...

22h ago

Go to Apply

Truck Driver CDL A Home Daily

Ryder System • Richardson, TX • 22h ago

Trucking & Construction

Position Description Ryder is hiring a Class A CDL Truck Driver in Richardson, TX - offering weekly pay, excellent benefits, and a driving career you can feel good about. See and Hear from a Ryder Employee who Drives for...

22h ago

Go to Apply

CDL-A - Dedicated truck driver

Schneider • Arlington, TX • 22h ago

Trucking & Construction

22h ago

Go to Apply

CAD Engineer - Heavy Civil Construction

Kiewit • Westlake, TX • 1d ago

Trucking & Construction

Requisition ID: 181357 Job Level: Mid Level Home District/Group: South Central District Department: Drafting & Design Market: Transportation Employment Type: Full Time Position Overview As a CAD Engineer, you will pl...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)