Associate, Bilingual Customer Service (Sales)

Oriental Bank • San Juan, PR • 2d ago

Directly sells and cross-sells to new and existing customers through the introduction of specific consumer and business products that the bank offers via telemarketing. Included are all core deposit products, consumer loans and investment services and business banking products.

MAJOR DUTIES & RESPONSIBILITIES:

Sells all investment and business banking products via telephone.

Responsible for achieving department sales and personal goals.

Provides sales training and support to new, less experienced representatives.

Responds to TSR referred calls from existing or prospective customers with the intent to close sales.

Places outbound calls from designated lists to secure new customer relationships for the bank. Prospects new account relationships, deposits and loans.

Completes accurate fulfillment documents for closed sales.

Conducts frequent new customer satisfaction surveys.

Maintains current on all bank products, policies and procedures.

Complies with state telemarketing regulations and department service quality standards.

Facilitates follow up and ensures action taken on all referrals to Trust, Major Loans, Loan Production and Commercial Lending departments.

Performs duties of a TSR as directed.

Participates in telemarketing pilot programs.

Support the principles of community banking through cross selling and referral to appropriate departments for specialized services.

EDUCATION AND EXPERIENCE:

Minimum one (1) year experience in a telemarketing or customer service environment, experience in a direct telephone sales environment preferred.

Successful completion of DSR II Curriculum Requirements.

Minimum education and experience required can be substituted with the equivalent combination of education, training and experience that provides the required knowledge skills and abilities.

Minimum one (1) year experience in a telemarketing or customer service environment, experience in a direct telephone sales environment preferred.

Successful completion of DSR II Curriculum Requirements.

Strong inter-personal and telephone skills.

Advanced knowledge of bank policies, procedures, regulations and compliance.

The ability to perform work pace appropriate to a given workload.

WORK AUTHORIZATION & ELEGIBILITY:

Legally authorized to work in the US is required. This position is of indefinite duration and requires candidates to have permanent or ongoing work authorization.

Employee is responsible for maintaining eligible work authorization throughout his tenure with the organization.

Oriental is an Equal Opportunity Employer (EEO/Affirmative Action for Veterans/Workers with Disabilities)

Recruitment Privacy Statement (https://orientalbank.com/assets/pdfs/recruitment\privacy\policy_statement.pdf)

Compliance Posters

This may be the opportunity to change your life and take your career to the next level.

Oriental is a great place to work, grow and develop. Each employee is key in the company's success. Our team consists of an excellent group of people and we believe you could be one of them. We offer you the opportunity to work and be part of an organization that is dedicated to progress. We offer diverse employment opportunities that go from internships to executive positions. We recognize that our employees are the most important asset of our company, which is why we foster an environment of collaboration, based on trust and mutual respect. Our selection process promotes equal employment opportunity and does not discriminate on grounds of sex, color, age, social status, religious beliefs, veteran status or disability. Included is reference material including our recruitment privacy policy and any relevant labor laws we abide to:

CompliancePosters / Labor Laws (https://orientalbank.com/assets/pdfs/compliance\posters.pdf)

Recruitment Privacy Policy Statement

Esta puede ser la oportunidad que cambie tu vida y lleve tu carrera profesional a otro nivel.

Oriental es un gran lugar para trabajar, crecer y desarrollarse. Cada empleado es nuestro factor clave en el éxito de la compañía. La mejor gente del mundo trabaja aquí y creemos que podrías ser uno de ellos. Oriental te ofrece la oportunidad de trabajar y ser parte de una organización que se dedica al progreso. En Oriental ofrecemos diversas oportunidades de empleo, que van desde internados hasta puestos directivos. Reconocemos que nuestros empleados son el activo más importante de nuestra compañía, es por esto que fomentamos un ambiente de colaboración, basado en la confianza, el respeto mutuo, al valorar las diferencias de cada empleado. Nuestro proceso de selección es uno que promueve la igualdad de oportunidades en el empleo y no discrimina por razón de sexo, color, edad, condición social, creencias religiosas, condición de veterano o incapacidad. A continuación material de referencia incluyendo nuestra política de privacidad y leyes laborales aplicables:

Afiches de Cumplimiento/ Leyes Laborales (https://orientalbank.com/assets/pdfs/compliance_posters.pdf)

Política de Privacidad de Reclutamiento

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