Morgan State Bookstore General Manager

Barnes & Noble Education • Baltimore, MD • 1d ago

Introduction

Barnes & Noble College is a retail partner for nearly 800 colleges and universities nationwide. We offer a retail environment like no other - uniquely focused on delivering essential educational content, tools, and merchandise within a dynamic retail environment on campuses of higher education. Our teams interact directly with our customers including students, faculty, administration, alumni, and the general public to provide outstanding customer service to sell or rent books, general merchandise, and an array of products and services for an academic community.

Overview

Barnes & Noble College is seeking a customer-focused, sales-driven, leader to work as a General Manager in our bookstore. The General Manager will have oversight of a store or group of stores with annual volumes over $4m+ or an SM report. You will work directly or with your management team to build and maintain positive relationships with the campus community, ensure consistency with our bookselling culture, and maximize sales by operating well-managed and merchandised bookstores. You will play an integral role in the selection, evaluation, and development of managers and team members who make Barnes & Noble College the cornerstone of the campuses and communities we serve.

Responsibilities

As a General Manager you are a leader and will have oversight of a store or group of stores with annual volumes over $6m or an SM report. You are accountable for all aspects of the store-- financial results, operations, merchandising, talent acquisition, customer service, and campus relations. You will build and maintain positive relationships with the campus community and your Corporate Office partners to create the finest and most profitable bookstore for the school campus community we serve. You will be a people manager and have direct involvement with training, directing, and counseling our team to create customer experiences that enhance bookstore loyalty and deliver measurable results for the store and for your school. A General Manager must be knowledgeable of and a resource for all departments, model exceptional customer service, drive sales, and be a skillful problem solver.

Expectations :

Execute developed business strategies and identify opportunities drive sales, increase customer satisfaction, and expand store traffic.

Strong delegation, follow up, and management skills to maintain outstanding visual merchandising standards, ensure availability of merchandise, maintain appropriate inventories, and complete projects in a deadline driven industry.

Ensure high levels of customer satisfaction and sales through effective scheduling, talent acquisition, training, and development of store team members.

Ability to identify creative solutions, learn independently, embrace change, and act as a change agent.

Demonstrate a calm demeanor and manage issues appropriately and with respect, setting a positive example to the Store Team at all times.

Analyze sales figures, interpret trends, and forecast future sales to manage all controllable costs and keep operations profitable.

Ensure standards for quality, customer service, and health and safety are met by providing a safe and clean store environment and implementing loss prevention measures.

Foster a fair and equitable workplace, encourage an environment where team members express their concerns and ideas.

Provide feedback through counseling and appraisals; relate to others, build rapport, and work collaboratively with customers, campus partners, and the Store Team.

Physical Demands :

Frequent movement within the store to access various departments, areas, and/or products.

Ability to remain in a stationary position for extended periods.

Frequent lifting.

Occasional reaching, stooping, kneeling, crouching, and climbing ladders.

COVID-19 Considerations :

Our stores comply with all applicable federal, state and local requirements and/or recommendations regarding social distancing and sanitizing. In accordance with individual campus requirements, positions may require confirmation of vaccination. The use of face masks throughout the day and while on campus may also be expected or required.

Qualifications

7+ years' supervisory experience in a retail setting preferred or a graduate of the Best Seller Program.

Bachelors in Business Administration or relevant field preferred.

Leadership experience to direct and develop a workforce of managers and sales associates.

Strong interpersonal, communication, and problem solving skills to manage campus relationships and corporate initiatives while achieving customer sales and service goals.

Familiarity with financial and customer service principles.

Basic reading, writing and accounting skills required.

Excellent customer service and communication skills needed.

Ability to work a flexible schedule including evenings, weekends, and holidays.

EEO Statement

Barnes & Noble College is an Equal Employment Opportunity and Affirmative Action Employer committed to diversity in the workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Job Locations US-MD-BALTIMORE

ID 2026-23615

Category Retail Management

Position Type Regular FT

Go to Apply

Wireless Retail Sales Associate - W2045

OSL Retail Services • Nottingham, MD • 1d ago

Retail & Hospitality

Overview Ready to unlock unlimited earning potential? Competitive base pay and a lucrative uncapped commission structure, potentially totaling up to $40K- $50K per year and more based on performance. You will have unlimi...

1d ago

Go to Apply

Retail Sales Associate- Hunt Valley (Part Time)

Eileen Fisher • Hunt Valley, MD • 1d ago

Retail & Hospitality

Come be a part of a community where all are welcome. A place where you can make a difference, inspire others-and be inspired. We are looking for associates with a passion for clothing, people, and sustainability. About u...

1d ago

Go to Apply

Assistant General Manager, Dining Services

Erickson Living • Parkville, MD • 1d ago

Retail & Hospitality

Location: Oak Crest Village by Erickson Senior Living Join our team as an Assistant General Manager of Dining Services, where you'll lead a talented team of professionals, oversee dining room and café operations, and sup...

1d ago

Go to Apply

Assistant Closing Manager Full Time

BJs Wholesale Club • Baltimore, MD • 1d ago

Retail & Hospitality

A World-Class Team BJ's Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work helps families save on...

1d ago

Go to Apply

CNC Machinist (Food Manufacturing)- First Shift

Latitude Inc • Baltimore, MD • 1d ago

Retail & Hospitality

Job Summary: The CNC Machinist is responsible for setting up, programming, and operating CNC machines to manufacture and repair precision components used in food processing and packaging equipment. This role ensures all...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)