Application Technician 2 - Finance/Administration & Dispatch Support
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Application Technician 2 - Finance/Administration & Dispatch Support
Salary
$53,306.00 Annually
Location
Nashville, TN
Job Type
Full-Time Civil Service
Job Number
27000E
Division
Waste Services
Department
NWS WM Metro Collection
Opening Date
07/09/2026
Closing Date
7/15/2026 11:59 PM Central
Description
Benefits
Questions
Position Description
The Application Technician 2 requires the ability to work in a fast-paced environment while performing multiple tasks while using multiple information technology systems for service verification and resolution. The position requires the ability to effectively communicate with internal and external customers, while maintaining composure to ensure delivery of quality customer service. The incumbent coordinates and manages the daily trash and recycling routes for the City's waste collection and coordinates with HUB Nashville and work order within CityWorks to ensure delivery of service time, working with customers to fulfill requests to resolve any concerns. Performs related duties as required.
Waste Services is responsible for weekly curbside waste and every other week curbside recycling collection for over 151,000 customers in the urban services district as well as collection of over 200 public litter baskets in the downtown Nashville corridor. The division also operates four convenience centers where residents of Davidson County can bring waste, recycling, bulk items, food waste, household hazardous waste, and other items for recycling or disposal and eight recycling drop-off locations available to residents who do not qualify for curbside recycling collection.
Waste Services currently employs staff members working in collection, administration, customer service, education, landfill engineering, development review, and outreach.
Typical Duties
Technical and Administrative Functions
Prepares and distributes daily drivers' packets (keys, radios, maps, and truck related paperwork)
Coordinates and manages daily Waste Collection routes by using the department's routing software to distribute daily assignments to drivers/vehicles
Communicates with drivers and operations personnel via phone, radio and/or software systems to provide updates or support to help resolve issues that occur in the field.
Serves as emergency point of contact for drivers and field support
Reviews daily route paperwork, enter and/or update customer and cart information to database and route management tool.
Records and documents information from drivers and distributes to appropriate operations staff.
Coordinates with HUB Nashville and services within CityWorks to ensure delivery of service, working with customers to fulfill requests and resolving customer concerns.
Receives and prioritizes incoming service requests, emergency calls, and work orders to ensure timely dispatching of appropriate personnel and equipment.
Alerts operations staff and supervisors to service-related issues submitted to HUB Nashville
Monitors and reviews daily vehicle inspections using department's software systems.
Tracks and monitors fleet vehicles using GPS and telematic systems to monitor progress of daily waste collections
Collects data and provides statistical and operational reports from various software tools as needed
General Duties
Participates in meetings and workshops as required.
Keeps abreast of technological updates and process improvements relevant to both administrative and dispatch operations.
Performs special projects and other assigned duties as required.
Supervision Exercised / Supervision Received
May lead and train Application Technicians 1 and/or various support personnel.
Employees work under general supervision and reports to a designated supervisor who reviews completed work and provides guidance on complex matters.
Minimum Qualifications
High School Diploma or equivalent, plus six (6) years of experience in dispatching, routing, or operational coordination
Additional education in supply chain management or related field may be considered in lieu of experience (1:1 Ratio)
Candidates with accreditations earned in a foreign institute are encouraged to apply.
Note: Per Metro Ordinance No. SO94-1078. All employees of the Metropolitan Government shall be residents of the State of Tennessee or become residents of the state within six (6) months of employment as a prerequisite to employment with the Metropolitan Government.
Preferred Experience, Knowledge, Skills, and Abilities
Knowledge of software systems, processes, and reporting function
Experience in leading, training, or supporting staff effectively
We are an equal opportunity employer. All individuals, regardless of personal characteristics, are encouraged to apply. Metro Nashville is committed to selecting the most qualified candidate for each of our roles.
Metro Nashville Government respects the religious beliefs and practices of all employees and will make, on request, an accommodation for such observances when a reasonable accommodation is available that does not create an undue hardship on business operations.
Requests for ADA or other protected accommodations for the recruitment process should be directed to Human Resources at 615-862-6640.
Full-time, Civil Service positions -
10 Vacation Days per year (increasing after 5 years of service)
1 Sick Day per month
12 Paid Holidays per year
Public Safety - Sworn and Civilian positions -
20 vacation days per year
3 Personal days per year
1 Sick Day per month
12 paid holidays per year
Part-time, Non Civil Service positions - Visit HR and Benefits webpages for more information.
Full-time, Non Civil Service positions - contact hiring department for benefits information
Seasonal/Temporary positions - no benefits offered.
01
What is the highest level of education you have completed?
No diploma
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02
If you have a degree, indicate your major field of study in the area below. If none, please @type N/A.
03
How many years of experience in dispatching, routing, or operational coordination do you have?
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Six Years or More
04
Briefly describe your experience in dispatching, routing, or operational coordination. If none, please @type N/A.
05
Briefly describe your experience in leading, training, or supporting staff effectively. If none, please @type N/A.
06
Please select the software system(s) you have used below.
None
Route Ware
Zonar
Required Question
Employer
Metropolitan Government of Nashville & Davidson County
Address
Human Resources Division 700 President Ronald Reagan Way, Suite 201 Nashville, Tennessee, 37210
Phone
(615) 862-6640
Website
https://www.nashville.gov/departments/human-resources/employment-opportunities
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