Assistant Community Manager/Customer Service

Ashley Management Corporation • Rochester, NY • 5h ago

ASSISTANT COMMUNITY MANAGER

Full Time, $18/hr. plus incentives

Hours: Monday-Friday 8:30AM-5:00PM

As an Assistant Community Manager, you'll put your outstanding leadership and savvy business skills to work at one of the most respected apartment companies in a management opportunity that offers real leadership, innovation and support. You will train with the Community Manager.

Our Assistant Community Managers are the cornerstone of our team. They are responsible for keeping our communities in the top-notch condition our residents have come to expect, building motivated and trustworthy teams who consistently deliver a notably higher level of service and maximizing the operating performance of our community. Be ready to be busy!

Core duties and Responsibilities, in collaboration with the Community Manager:

Operations. Ensuring the smooth running of our community in a fast-paced environment. Oversee all operations including lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, etc.

Customer service. Providing superior customer service and communication to our residents and prospects to enhance customer satisfaction and increase renewals, revenue, reputation and profitability.

People development. Developing, mentoring, leading, and managing a high-performing, cohesive team, including leasing, customer service, and maintenance personnel, in order to maximize their engagement and minimize turnover.

Marketing. Driving revenues with your thorough understanding and analysis of competition and development of creative marketing programs.

Supervise day-to-day operations of entire on-site team, ensuring that all corporation policies and procedures are being followed.

Maintain effective on-site staff through interviewing, hiring, and terminating as necessary.

Maintain a positive living environment for community residents through prompt conflict resolution and consistent follow-up.

Manage and maintain all aspects of overall community budget and finances.

Work with leasing staff to ensure that leasing/marketing goals are being met.

Maintain positive relations with all community vendors.

Coordinate special projects as requested by Property Manager.

Perform any other related duties as required or assigned.

Job Requirements

Skills and Ability:

Effective communication and customer service skills.

Computer literate, including Microsoft Office Suite.

Strong customer service orientation.

Excellent phone and personal sales skills

Ability and access to drive a car.

General office, bookkeeping and sales skills.

Strong administrative, organizational, and management skills.

Excellent oral and written communication skills.

Education/Experience:

High school diploma or equivalent required.

Minimum 1 year of residential leasing and/or management experience or comparable experience.

Financials experience/experience writing and maintaining budgets, a plus.

Proficient in Yardi property management software, or other similar property management software, a plus.

Valid NYS driver's license and dependable transportation required.

This is a full-time opportunity with competitive compensation. Benefits include paid vacation, holiday and PTO days, 401K with company match, health/dental/vision/accident/critical illness insurance, flexible spending account, health savings account, identity theft/fraud protection, legal service benefit, and many more.

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