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Position Summary
The Manager, Enterprise Portfolio Management (PMO) is a hands-on individual contributor role within a startup PMO, responsible for both day-to-day PMO administration and strategic portfolio management.
This role requires a leader who can operate at both a detailed execution level and a strategic level, with a significant focus on managing and administering the ServiceNow Strategic Portfolio Management (SPM) module. Prior, hands-on ServiceNow SPM experience is critical to success in this position.
The individual will own PMO operations, governance processes, intake workflows, and portfolio reporting, while building a deep understanding of business priorities to deliver meaningful insights, dashboards, and decision support. This role will also help establish a strong PMO foundation with the potential to grow into a team leadership role as the function matures.
Key Responsibilities
ServiceNow SPM Ownership & Administration (Critical Focus)
Serve as the primary administrator and business owner of ServiceNow Strategic Portfolio Management (SPM)
Perform hands-on configuration, maintenance, and administration of SPM modules, including demand, project, portfolio, resource, and reporting
Ensure data accuracy, completeness, and integrity across all SPM records
Manage workflows, intake forms, approvals, and system governance within ServiceNow
Develop and maintain dashboards, scorecards, and executive-level reporting directly within SPM
Monitor system usage and drive adoption, usability, and process compliance
Partner on enhancements while owning day-to-day system operations and administration
Ensure ServiceNow SPM serves as the single source of truth for portfolio data
PMO Operations & Administration (Primary Day-to-Day Work)
Execute and manage core PMO administrative activities, including portfolio tracking, updates, and documentation
Own project intake and demand management workflows, ensuring proper documentation, evaluation, and approvals
Prepare and distribute governance materials, status reports, and executive presentations
Coordinate governance forums, track decisions, and follow up on action items
Maintain and enforce PMO standards, templates, and processes
Ensure high-quality data inputs and reporting consistency across the portfolio
Drive operational discipline and adherence to PMO processes across stakeholders
Portfolio Reporting & Strategic Insights
Build and maintain dashboarding and reporting within ServiceNow SPM
Translate portfolio data into clear, actionable insights for leadership
Provide visibility into portfolio health, delivery performance, risks, and dependencies
Support Monthly Business Reviews and planning cycles through data-driven reporting
Deliver portfolio analysis and recommendations to support prioritization decisions
Strategic Portfolio Management & Business Partnership
Partner with business and IT leaders to understand priorities and ensure alignment of investments to strategy
Support portfolio prioritization and governance decision-making
Provide insight into trade-offs, capacity constraints, and investment impacts
Help shape and evolve PMO governance and operating model
Resource & Demand Coordination
Track and manage demand intake pipeline and backlog
Support capacity planning and resource visibility through accurate data and reporting
Highlight resource constraints and delivery risks to leadership
PMO Growth & Evolution
Contribute to building a scalable PMO in a startup environment
Identify and implement opportunities for process improvement and automation
Support the future development of a team of project managers and analysts
Qualifications
Experience (Required)
7-10+ years in PMO, portfolio management, program management, or governance roles
Direct, hands-on experience administering ServiceNow SPM / PPM (required and critical)
Proven experience managing SPM configurations, workflows, dashboards, and reporting
Strong background in PMO operations, reporting, and administrative process management
Experience supporting executive stakeholders with data-driven insights and reporting
Preferred Experience
Experience in a startup or evolving PMO environment
Strong skills in dashboard design, analytics, and portfolio reporting
Experience with demand management, intake processes, and resource planning
Key Competencies
ServiceNow SPM Administration & Ownership
Detail Orientation & Operational Excellence
Strategic Thinking & Business Acumen
Data Analysis & Dashboarding
Process Design & Governance
Stakeholder Communication & Influence
Ability to Operate Independently in a Hands-On Role
Success Measures
Effective administration, adoption, and optimization of ServiceNow SPM
High-quality, accurate, and timely portfolio data and reporting
Strong visibility into portfolio performance and priorities
Well-executed PMO governance and intake processes
Improved decision-making through actionable dashboards and insights
Establishment of a scalable PMO foundation for future growth
Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?
Total Rewards
The compensation range for this position is $112,700.00 - $169,100.00, depending on experience. This position may be eligible for performance based bonus plan.
Benefits Package
Our comprehensive U.S. benefit offerings include: Health benefits, 401(k) retirement savings program with company match, PTO, and more. More information on our benefits and rewards can be found on our career page: https://www.idexcorp.com/careers/our-benefits-and-rewards/
IDEX is an Equal Opportunity Employer . IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws.
Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at lfcareers@idexcorp.com for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application.
This posting is for an existing vacancy.
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Artificial intelligence is not used to screen, assess or select applicants.
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Job Family: Information Technology
Business Unit: Corporate
