Foreign Exchange Operations Manager

Huntington National Bank • Akron, OH • 5h ago

Description

You must be located within the Huntington Corporate office footprint. This is a hybrid position

The Foreign Exchange Operations Manager is responsible for the management of a subset of Foreign Exchange functions, with primary responsibility for leadership and oversight of the Escalations Pod, including escalations, multi-currency loans, and investigations workflows within FX Operations.

Establishes strategic plans that are in support of corporate goals and objectives, including the ongoing development and optimization of the Escalations Pod operating model.

Implements new policies and procedures to improve efficiency, strengthen controls, and ensure compliance with corporate and regulatory requirements, particularly across escalation and investigation processes.

Acts as a liaison with front office, middle office, and key partners (Risk, Compliance, Treasury, Technology) to facilitate timely escalation resolution and ensure alignment on issue management.

Manages day-to-day responsibilities for a team of direct reports within the Escalations Pod, including analysts responsible for:

Escalations management

Multi-Currency Loans-related operational support

Investigations and research activities

Oversees and drives resolution of escalations and exceptions, including:

Payment issues and non-receipts

Multi-Currency Loan-related operational inquiries and discrepancies

Reconciliation breaks and account imbalances

Trade-related exceptions and settlement concerns

Internal and external client escalations

Ensures all escalated items are resolved in a timely, accurate, and well-documented manner, maintaining strong audit trails and adherence to control standards.

Establishes clear ownership, prioritization, and workflow management within the pod to ensure effective handling of high-risk and time-sensitive issues.

Identifies trends and root causes across Escalations, Multi-Currency Loans, and Investigations activities and drives process improvements and control enhancements to reduce recurring issues.

Prepares, monitors, controls, and reports on the area's performance to senior management.

Establishes quality of service levels for the area, ensuring responsiveness, accuracy, and consistency across all escalation-related activities.

Performs other duties as assigned.

You must be located within the Huntington Corporate office footprint. This is a hybrid position.

Basic Qualifications:

Bachelor's Degree

5 years of leadership

Experience with Microsoft Office

Preferred Qualifications:

5 or more years of Foreign Exchange experience

Leadership experience within FX operations, particularly in escalations, investigations, or exception management

Proven leadership skills.

Ability to manage within a fast-paced, high-volume environment with competing priorities

E xperience with Wall Street Systems and/or MTS

Experience managing operational workflows aligned to a pod-based structure

Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)

Yes

Workplace Type:

Office

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We're combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Note to Agency Recruiters: Huntington Bank will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington Bank colleagues, directly or indirectly, will be considered Huntington Bank property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.

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