Summary Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively. Responsibilities Receives direction on the processing of Marketing Requests and Campaigns. Serves as the Marketing Division liaison to all MCCS facility supervisors and program managers. Receives and responds to routine telephone inquiries and mail. Uses Wrike and Microsoft Outlook to field Marketing Requests. Prepares routine correspondence with clients and internal Marketing staff by email or through Wrike marketing request messages, using Microsoft Word and various software. Will occasionally use Adobe Creative Cloud Software. Receives Marketing Request submissions and works with clients to determine needs for each request and campaign. Using the "fixture form" and Marketing Campaign Guide, suggests quantities, relevant print materials and digital assets for location. Writes, edits, and proof-reads copy. Acts as the liaison between the client and the Graphic Artist. Educates and informs MCCS facility managers and supervisors on the Marketing Division's procedures including products, services, and processes. May provide formal briefs and training as requested. Utilizes a variety of ideas and concepts designed to enhance awareness and utilization of MCCS facilities and services. Assists facilities with selection of available services based on knowledge of marketing trends. By direction, gathers online quotes for outsourced marketing material. Reviews clients Purchase Order Requests prior to submitting with marketing request and provides guidance to the client as needed. Works with clients to determine what copy or restructuring they need promoted on the MCCS 29 Palms website. Communicates website ideation in a marketing request to supervisor for supervisor to complete the website edits. Uses the Marketing Campaign Guide to insert campaigns into Marketing Requests. Assist with the coordination of MCCS program and event advertising through print materials, digital media and social media. Responsible for creating social media campaigns for each Marketing Request. Works directly with client to evaluate their program and promotional needs. Develops creative copy and creative direction. Inserts campaign elements into Marketing Request form. Compiles an After Action Report for each campaign detailing the contributions and outcome. This includes tracking attendance numbers, @type of print assets and digital media used, date released, where and for how long, website activity and analytics, social media (likes, shares, and comments) activity and analytics, ways to improve and change campaigns to get more attendance, and ensure we are meeting the target demographics. May be directed to implement Headquarters Marketing Campaigns. Downloads marketing materials from Gear Locker, Crossroads and various other platforms, saves and stores them in shared drives according to established record management requirements. By direction, will create Marketing Requests for low cost/no cost campaigns for Marine Corps Air Ground Combat Center entities. Maintains official files and destroys records with official disposition instructions. Creates cost reports using the Productivity Costing Tool Sheet and use data for after action reports. Assists with the coordination of the annual MCCS Guide by organizing MCCS ads and assisting the editor by reviewing the copy on MCCS event and program pages. May be assigned to work with others in the department on Ribbon Cutting Events when they occur. May cut posters and roadside signage. May place banners, roadside signs, in and around MCCS facilities, as directed by the "Road Sign Signs" campaign schedule. May develop exhibits for communication and promotional requirements. Will participate as required in the process of surveying at special events, programs, and various base facilities. This includes conducting surveys, organizing, tabulating, and managing primary research data, and compiling data and producing reports. May also organize and conduct focus groups. Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner. Takes action to solve problems quickly. Alerts the higher-level supervisor, or proper point of contact for help when problems arise. Adheres to safety regulations and standards. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor. Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment. Performs other related duties as assigned. Requirements Conditions of Employment See Duties and Qualifications EVALUATIONS: Qualifications MINIMUM QUALIFICATIONS: Bachelor's degree in marketing or related field OR three years of work experience in marketing, to include experience in marketing strategy and marketing analysis OR an appropriate combination of education and experience that demonstrates possession of knowledge and skill equivalent to that gained in the above. Strong computer skills, strong writing, oral communication, and negotiation skills are a must. Requires skill to identify target audiences and determine effective sources, methods and techniques to market target audience. Experience in a project management system. This is a white-collar position where occasional lifting up to 20 lbs may be required. Education Additional Information Note: To check the status of your application or return to a previous or incomplete application, log into your MCCS user account and review your application status. SELECTIVE SERVICE REGISTRATION: If you are a male born after December 31, 1959, and are at least 18 years of age, government employment requires that you must register with the Selective Service System, unless you meet certain exemptions. You must be able to show proof of registration or your exemption, as part of the required suitability background investigation. GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, sex, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis. It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: https://www.donhr.navy.mil/NoFearAct.asp. As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI). For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made. Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS. This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce. Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with "TA" stamped in red on front of card. IF APPLICABLE, INDIVIDUALS SELECTED FROM THIS ANNOUNCEMENT MAY BE CHANGED TO PART-TIME OR FULL-TIME AT MANAGEMENTS DISCRETION WITHOUT FURTHER COMPETITION. ALL ONLINE APPLICATIONS MUST BE RECEIVED BY 1159PM EASTERN TIME (ET) ON THE CLOSING DATE LISTED IN THE JOB POSTING.
