Customer Service Supervisor

Robert Half • Saint Petersburg, FL • 7h ago

Description

We are looking for a Customer Service Supervisor to lead front office operations in St. Petersburg, Florida. This contract to permanent position is ideal for someone who can guide a patient-facing team, promote high service standards, and support smooth daily clinic workflows. The role combines staff leadership, operational coordination, and hands-on problem-solving to help deliver an efficient and welcoming experience for patients and internal teams.

Responsibilities:

Direct daily activities of the front desk team and provide consistent leadership to maintain strong service and operational standards.

Coach staff on delivering a positive patient and employee experience while setting the example for attentive, responsive customer service.

Oversee onboarding and training for new team members, ensuring employees understand procedures, expectations, and available resources.

Monitor team performance, contribute to annual evaluations, and address performance concerns in partnership with leadership when needed.

Coordinate staffing coverage, manage schedules, review time records, and communicate workforce needs to the appropriate leaders.

Step into front office or insurance verification tasks during peak periods, including checking eligibility through payer portals and identifying scheduling inaccuracies.

Resolve patient concerns in collaboration with leadership to improve satisfaction and strengthen service quality.

Support site meeting preparation by organizing materials and sharing practical recommendations gathered from the front desk team.

Partner with clinical, medical, and administrative colleagues to improve patient access, scheduling flow, and overall front desk effectiveness.

Maintain compliance with privacy and confidentiality standards related to protected health information and participate in meetings, trainings, and committee work as required.

Requirements - Bachelor's degree in a related field.

At least 6 years of supervisory experience in a community healthcare or mental health environment.

Background working in a service-driven setting that uses metrics and performance measures to evaluate outcomes.

Experience supporting multiple healthcare service lines and applying standard healthcare office policies and procedures.

Proficiency with computers and Microsoft Office applications, along with the ability to learn and use organizational systems.

Working knowledge of health insurance plans, eligibility processes, healthcare terminology, and relevant federal and state assistance programs.

Strong written and verbal communication skills with the ability to exercise sound judgment and work effectively with colleagues.

Bilingual English and Spanish skills are valued, and experience serving under-resourced communities is a plus. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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