Senior IT Business Analyst, Marketing Operations & Information Services

The J.M. Smucker Company • Orrville, OH • 3h ago

Your Opportunity as the Senior IT Business Analyst, Marketing Operations & Information Services The role of a Senior Business Analyst on the Marketing Operations & IS team is to actively interface between our marketing business teams (Brand Marketing, Insights, Integrated Consumer Experience, Marketing Finance) and Information Services, translating needs and requirements related to business process and systems from a business perspective into a form that can be understood and acted on by the IS team tasked with building the solution. The Senior BA also supports business customers in their use of marketing technologies and technical solutions. This hands-on position requires strong technical acumen, relationship building, a customer service mindset, excellent communication skills, problem-solving ability, critical thinking, and a commitment to quality deliverables.Location: Orrville, OH (Close proximity to Cleveland/Akron) Work Arrangements: Hybrid - onsite a minimum of 9 days a month primarily during core weeks as determined by the Company; maybe more as business need requiresIn this role you will: Cultivate relationships and learn the business:Build positive, trusting relationships with your business customers and develop a deep understanding of what they needFoster strong collaborative relationships with IS team members and engage them in helping to solve business problemsUnderstand the data landscape and systems in your business area, including security and compliance obligationsFacilitate the work:Consider ways to help the business be more efficient and effective in their work, driving toward understanding of root cause for pain pointsEffectively solicit and document business and functional requirements from stakeholdersDefine solution options to solve business process or system problemsHelp scope and manage execution of small to medium size projects or effortsUnderstand and successfully work in both an agile and waterfall project development modelsAssist with change management or training deliverablesFacilitate project retrospectives, capture key learnings, and activate future changeWork productively with vendors when appropriateSupport and maintain existing things:Learn and apply new technology, including low code/no code solutionsSupport business customers in their use of marketing systems and technologyIdentify and execute ways to reduce complexity, automate, standardize, and reduce technical debtUnderstand and guide adherence to Corporate & IS Policies, standards, and controlsDesign and execute accurate and complete test casesProvide rotational 24x7 troubleshooting and resolutions for software issuesDevelop Standard Operating Procedures (SOPs) to support new or revised business processesSuggest and implement continuous improvements to reduce ongoing support demandSupport and guide entry level business analysts in this spaceWhat we are looking for: Minimum Requirements:3+ years of proven experience demonstrating the following:You have developed strong team relationships, based on trust and collaborationYou have excellent communication skills, both written and verbalYou manage and facilitate successful, efficient meetingsYou have interacted with 3rd party software vendorsYou know and can learn technical systems from a business need standpointYou have experience as a project participant or leading project management activities with a good understanding of project management methodologyYou have created deliverables such as:Business cases and business requirement documentsFunctional DesignsProcess FlowsTest Plans & ScriptsCutover PlansYou are self-directed, proactive, and able to define, prioritize and execute work independentlyYou are a critical thinker and like to solve problems or make things betterYou are curious, creative, willing to learn new things and apply new skills to make things betterYou are resilient and able to pivot when things changeYou desire to have an inclusive mindset and care about

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