Assistant Housekeeping Manager

Hyatt • Morristown, NJ • 2h ago

Description:

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

Join our amazing team at Hyatt Regency Morristown which is situated in the heart of downtown Morristown's historical district near George Washington's Headquarters, The Morris Museum, and Fosterfields Living Historical Farm. Our newly renovated hotel features 256 guestrooms including 50 spacious studio suites. With more than 31,000 square feet of revitalized meeting and banquet space, the hotel provides premier meeting experience in the Tri-State area.

What are additional benefits working at Hyatt Regency Morristown

Complimentary hotel nights and discounts at Hyatt properties around the world

Tuition Reimbursement, 401K with company match, Employee Stock Purchasing Plan

Free parking/ free meals

Paid Family Bonding Time & Adoption Assistance

Paid Vacation, Sick days, New Child Leave, Holidays

The Assistant Housekeeping Manager is responsible for assisting in the oversight of the entire housekeeping area, to include public areas and night cleaning. This requires a solid understanding of housekeeping and laundry supplies and pars and will assure all safety and security policies and procedures are followed. These responsibilities may also include staff training, development and scheduling. The Assistant Housekeeping Manager will promote an atmosphere that insures customer and associate satisfaction. This position reports directly to the Executive Housekeeper and requires a strong attention to detail and the ability to effectively deal with guests, other departments and team members.

Key Responsibilities

Operational Management

Assist in managing all housekeeping operations, including guest rooms, public areas, laundry, and linen services.

Ensure cleanliness and presentation standards meet hotel brand expectations.

Conduct regular inspections of guest rooms, corridors, public spaces, and back-of-house areas.

Monitor room status and coordinate with Front Office and Engineering departments for efficient room turnover.

Respond promptly and professionally to guest requests, complaints, and special accommodations.

Team Leadership & Supervision

Supervise housekeeping supervisors, room attendants, housepersons, and laundry staff.

Assist with hiring, onboarding, training, coaching, and performance evaluations.

Prepare staff schedules and assign daily work duties.

Promote teamwork, professionalism, and adherence to company policies and procedures.

Ensure staff compliance with safety, sanitation, and OSHA standards.

Inventory & Budget Control

Monitor housekeeping supplies, linens, uniforms, and equipment inventory.

Assist in controlling departmental expenses and minimizing waste.

Coordinate ordering and receiving of housekeeping supplies.

Report maintenance issues and damaged items promptly.

Quality Assurance

Maintain high levels of guest satisfaction and cleanliness scores.

Ensure compliance with hotel standards, health regulations, and safety protocols.

Participate in quality audits and implement corrective action plans when necessary.

Administrative Duties

Maintain housekeeping records, reports, and inspection logs.

Assist in payroll preparation and attendance tracking.

Support departmental meetings and training sessions.

Prepare operational reports for management as needed.

The salary range is between $60,000 and $65,000.

Qualifications:

A true desire to satisfy the needs of others in a fast-paced environment.

Refined verbal and written communication skills.

2-3 years of progressive hotel Rooms Management experience

Service oriented style with professional presentations skills

Hotel/Hospitality degree an asset

Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line

Must be proficient in Microsoft Word and Excel

Must have excellent organizational, interpersonal and administrative skills

Primary Location: US-NJ-Morristown

Organization: Hyatt Regency Morristown at Headquarters Plaza

Pay Basis: Hourly

Job Level: Full-time

Job: Housekeeping/Laundry

Req ID: MOR001616

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

Hyatt

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