Customer Service Specialist- Consumer Banking

KeyBank NA • Cleveland, OH • 2h ago

Location:

4910 Tiedeman Road, Brooklyn Ohio

We're excited to grow our team and are hiring now for a position that begins August 31st. This is your chance to secure your next career move early and enjoy a smooth transition. Apply today to lock in your opportunity and start connecting with us before day one!

Location: Must reside in the geographic region of Brooklyn, OH

Training: Training will take place in office for minimally the first 3 months at our 4910 Tiedeman Road location in Brooklyn, OH.

Schedule During Training: Monday- Friday from 8:00am-5:00pm ET

Schedule After Training: There are various shifts available for this role.

Weekend Warrior Shifts- working every Saturday and Sunday and 2 days off during the week

Saturday Squad Shifts- working every Saturday and 2 days off during the week

Additional compensation offered for Weekend Warrior and Saturday Squad

All other shifts will require working at least every other Saturday or Sunday

Customer Service Specialist

As a Customer Service Specialist, you'll serve as the voice of KeyBank - working as a problem solver for our clients. This is a high energy, fast-paced call center role with unlimited opportunity to learn, grow and work with a talented and supportive team. If you like helping others and feel rewarded by making someone's day a little better, this is the role for you. The ability to empathize, stay calm and not take client frustration personal are traits that are especially successful in this role.What You'll Get from This Opportunity:

Competitive pay and unique benefits - 401(k) matching (dollar-for-dollar up to 7%), generous PTO, fitness and tuition reimbursement and so much more.

Valuable financial services experience. You'll learn the ins and outs of how the bank works and knowledge that translates to career advancement at Key.

Paid job training and access to a library of specialized professional development and training courses.

Shift differentials available.

Performance-based rewards.

Variety - every day is different.

Essential Job Functions:

Embodies a strong client experience culture, being present with every client and teammate and realizing the impact we can have on their day, personally, professionally, and financially.

Receiving inbound calls from consumer clients in fast paced environment (in some cases, taking back-to-back calls)

Answering client questions, problem solving, educating, de-escalating dissatisfied clients, and making suggestions that help deliver our Moments Matter culture.

Providing technical support for Key's online products and services (PC, mobile, and tablets).

Collaborating with a wide range of Key Teammates to help solve client challenges.

Ability to navigate multiple screens and software while speaking to clients effectively over the phone free of distractions and background noise (similar to being in the office).

Complies with all KeyBank policies and procedures, , acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key's clients and KeyBank.

Required Qualifications:

Minimum 1 year client service experience.

High school diploma/GED.

Demonstrated success in problem resolution, multi-tasking and attention to detail.

Advanced computer skills and working knowledge of how to navigate multiple screens and software, web browsers, websites and mobile applications while speaking to clients.

Strong interpersonal, verbal, and written communication skills.

Similar Jobs

Analyst, Portfolio Management (Leveraged Loans Team)

KeyBank NA • Cleveland, OH • 2h ago

Finance, Accounting & Banking

Location: 127 Public Square, Cleveland Ohio Job SummaryThe Analyst, Portfolio Management is an individual contributor responsible for supporting the Portfolio Management team in their financial analysis and preparation o...

2h ago

Go to Apply

Teller - Part-time

Northwest Bank • Elyria, OH • 2h ago

Finance, Accounting & Banking

OH0512 Elyria - Ely Square Job Description DESCRIPTION Northwest Tellers are important members of our retail network team because they often have the most interaction with our customers. Northwest Tellers provide an exce...

2h ago

Go to Apply

Business Service Officer, Business Banking

KeyBank NA • Cleveland, OH • 2h ago

Finance, Accounting & Banking

Location: 4910 Tiedeman Road, Brooklyn Ohio Position Location Policy General Location: Brooklyn, OH or Cleveland, OH highly preferred. Covering the Ohio portfolio. Hybrid Requirement (if within specific cities): If the s...

2h ago

Go to Apply

Strategic Planning & Growth Enablement Leader Commercial Bank

KeyBank NA • Cleveland, OH • 2h ago

Finance, Accounting & Banking

Location: 127 Public Square, Cleveland Ohio Location: Cleveland, OH or Buffalo NY; Cleveland OH, preferred. Hybrid Requirement (if within specific cities): Selected candidate resides in Key Bank footprint are expected to...

2h ago

Go to Apply

Finance Associate Trainee

Sherwin-Williams • Cleveland, OH • 4h ago

Finance, Accounting & Banking

The Accounts Receivable Associate is a fulltime opportunity within the Enterprise Financial Services (EFS) team of Group Finance. The position is responsible collection and billing activities for Accounts Receivable (AR)...

4h ago

Go to Apply

Agency Underwriter or Senior Agency Underwriter

KeyBank NA • Cleveland, OH • 4h ago

Finance, Accounting & Banking

Location: 127 Public Square, Cleveland Ohio ABOUT KEYBANK REAL ESTATE CAPITALKeyBank Real Estate Capital is one of the nation's premier commercial real estate finance platforms, offering a comprehensive suite of debt and...

4h ago

Go to Apply

Senior Manager, Indirect Tax - Sales & Use Tax

KPMG LLP • Cleveland, OH • 23h ago

Finance, Accounting & Banking

At KPMG, you can become an integral part of a dynamic team at one of the worlds top tax firms. Enjoy a collaborative, future-forward culture that empowers your success. Work with KPMGs extensive network of specialists; e...

23h ago

Go to Apply

Key Private Bank Client Relationship Associate

KeyBank NA • Pepper Pike, OH • 1d ago

Finance, Accounting & Banking

Location: 30100 Chagrin Blvd, Pepper Pike Ohio Job SummaryThe Client Relationship Associate (CRA) supports the KPB Relationship Manager and field team to manage their client book, grow, expand and retain client relations...

1d ago

Go to Apply

Lead Finance Analyst - Finance Enablement

KeyBank NA • Cleveland, OH • 1d ago

Finance, Accounting & Banking

Location: 4900 Tiedeman Road, Brooklyn Ohio Position Title: Lead Finance AnalystDepartment: Finance EnablementReports To: Finance DirectorLocation: 4900 Tiedeman Rd, Cleveland, OH (hybrid - 3 days/week) Job Brief The goa...

1d ago

Go to Apply

FHA Sr. Underwriter - MAP (Commercial Real Estate)

KeyBank NA • Cleveland, OH • 1d ago

Finance, Accounting & Banking

Location: 8117 Preston Road, Suite 400, Dallas Texas ABOUT KEYBANK REAL ESTATE CAPITAL KeyBank Real Estate Capital is one of the nation's leading commercial real estate finance platforms, offering a full range of debt an...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)