Teller

M&T Bank • Marlborough, MA • 2h ago

Overview:

Specializes in our branch customer experience through digital engagement, lobby management, transactional processing and retail servicing interactions. Processes a variety of financial transactions in an accurate and efficient manner.

Primary Responsibilities:

Adhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.

Educate our customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet the customer's identified needs.

Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to address the customer's immediate need.

Accurately balance and process customer transactions efficiently following Bank Policy.

Take ownership of escalated account services issues until resolution; complete and accurately log all customer complaints in the appropriate system.

Transition identified sales opportunity and provide introduction to appropriate banking partner.

Complete branch-related operational activities as appropriate (e.g cash ordering, vault, ATM, and wire transfer activities).

Process customer/account maintenance accurately.

Complete Consumer AML (Anti-Money Laundering)/BSA (Bank Secrecy Act)/ KYC (Know Your Customer related activities.

Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.

Promote an environment that supports belonging and reflects the M&T Bank brand.

Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

Complete other related duties as assigned.

Scope of Responsibilities:

The position is responsible for providing exceptional service to branch customers and resolving routine customer problems in a timely manner. It is important for the jobholder to exemplify empathy, customer centricity, flexibility and adaptability, digital fluency, entrepreneurial spirit and critical thinking in support of the Company's culture and brand. The position is responsible for interacting with appropriate areas within the Bank to ensure branch-related operational issues are resolved efficiently and accurately. It is important for the position to stay current on operational changes and demonstrate good risk management decisions to assist the branch in managing preventable losses and reducing fraudulent activity.

Managerial/Supervisory Responsibilities:

Not Applicable

Education and Experience Required:

High school diploma or equivalent (GED) and minimum of 6 months customer service experience, including data entry and/or cash handling experience

Proven verbal communication skills

Proven interpersonal skills

Proven ability to demonstrated exceptional customer service

Well-organized

Proven time management skills

Proven prioritization skills

Proficient with internet user-level technology

Education and Experience Preferred:

Bilingual based on branch needs

Physical Requirements:

Ability to stand for long periods of time

Prolonged use of hands and fingers

Ability to lift light to heavy objects weighing 5lbs - 30 lbs.

Ability to read fine print

Ability to interact with customers in an open face to face work environment

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $20.00 - $30.41 Hourly (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Marlborough, Massachusetts, United States of America

M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.

Similar Jobs

Senior Insurance Industry Advisor

CGI Technologies and Solutions, Inc. • Burlington, MA • 3h ago

Finance, Accounting & Banking

Senior Insurance Industry Advisor Category: Leadership and Management Roles Main location: United States, Massachusetts, Burlington Alternate Location(s): United States, Ohio, Columbus United States, Illinois, Chicago Po...

3h ago

Go to Apply

Accounting Associate

Good Shepherd Community Care • Newton, MA • 4h ago

Finance, Accounting & Banking

Salary Range $46,000.00 - $50,000.00 Salary/year Description Accounting Associate Named by The Boston Globe as one of the Top Places to Work in Massachusetts for the last four years, our community-based, mission-driven h...

4h ago

Go to Apply

Accounting Manager/Supervisor

Robert Half • Northbridge, MA • 4h ago

Finance, Accounting & Banking

Description We are looking for an experienced Accounting Manager/Supervisor to oversee the financial operations of a manufacturing facility. This role combines day-to-day accounting leadership with financial planning res...

4h ago

Go to Apply

Accounting Manager/Supervisor

Robert Half • Worcester, MA • 4h ago

Finance, Accounting & Banking

Description We are looking for an experienced Accounting Manager/Supervisor to lead the day-to-day accounting and financial planning activities for a manufacturing facility. This role is ideal for a hands-on, detail-orie...

4h ago

Go to Apply

Accounts Receivable Administrator

Robert Half • Worcester, MA • 4h ago

Finance, Accounting & Banking

Description We are looking for an Accounts Receivable Administrator to support day-to-day receivables operations in Shrewsbury Massachusetts. This position focuses on applying payments accurately, reviewing customer bala...

4h ago

Go to Apply

Banking Associate - Leominster

TD Bank • Leominster, MA • 3d ago

Finance, Accounting & Banking

Work Location: Leominster, Massachusetts, United States of America Hours: 40 Pay Details: $22.00 - $27.75 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportuni...

3d ago

Go to Apply

Commercial Finance Leader

GE Vernova • Cambridge, MA • 3d ago

Finance, Accounting & Banking

Job Description Summary Responsible to develop innovative solutions to deliver Customer outcomes and drive growth while managing company risk/reward Interprets internal and external business challenges and recommends bes...

3d ago

Go to Apply

Senior Finance Systems Architect

Citizens • Westwood, MA • 3d ago

Finance, Accounting & Banking

Description As a Senior Architect, you are accountable for what gets built, why it gets built, and the conceptual architecture behind how it gets built across accounting platforms. You will define best practices, methods...

3d ago

Go to Apply

Head of Finance / Woburn, MA

Kelly Services • Woburn, MA • 3d ago

Finance, Accounting & Banking

$250000 - $300000 A company in the automotive industry who is building the future of tire changing and wheel servicing is hiring a Head of Finance to join their team on a full-time basis. The company leverages robotics,...

3d ago

Go to Apply

Sr. Accountant

Robert Half • Marlborough, MA • 3d ago

Finance, Accounting & Banking

Description We are looking for an experienced Sr. Accountant to join our team and help maintain accurate, timely financial records that support informed business decisions. This position will contribute across core accou...

3d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)