Lead Technical Services Application

EXACT SCIENCES CORPORATION • Madison, WI • 2h ago

JOB REQUIREMENTS: Help us change lives At Exact Sciences, we\'re
helpingchange how the world prevents, detects and guides treatment for
cancer. We give patients and clinicians the clarity needed to make
confident decisions when they matter most. Join our team to find a
purpose-driven career, an inclusive culture, and robust benefits to
support your life while you\'re working to help others. Position
Overview The Lead Application Scientist, Technical Services will provide
outstanding technical support to Exact Sciences customers. This position
will work individually or in collaboration with others to troubleshoot
and resolve customer assay questions or issues in a timely manner. This
position will lead projects to bring enhancements of current products
and processes to the customer and participate in new product development
and launch. This role is onsite in Madison, WI. Essential Duties
Include, but are not limited to, the following: Receive and document
incoming customer communications. Work cooperatively with the technical
services team and internal functional departments to troubleshoot and
resolve customer questions or requests related to reagents, consumables,
and assay issues. Lead troubleshooting of customer issues through root
cause investigation, experiment design, study execution, data analysis,
and reporting. Conduct bench level experiments within several product
areas. Prepare technical experiment reports with all technical
specifications and information to present to the supervisor or project
team. Lead development of training materials for internal and external
customers and train customers. Coordinate with the development and
marketing teams for proper implementation of new products to provide
technical input and participate in decisions affecting project plans and
experimental design. Prepare detailed technical protocols. Communicate
the customer feedback for product requirements to the development team
for better designs and implementation of new and existing products.
Identify gaps in processes, make recommendations, and implement change.
Draft and distribute the content of customer communications, customer
notifications, and technical or service bulletins. Identify, contribute,
implement, and report on improvements in processes and products.
Contribute ideas or drive improvements to team processes. Lead complex
level projects, sit on core teams, and participate with complex... For
full info follow application link. We are an equal employment
opportunity employer. All qualified applicants will receive
consideration for employment without regard to age, color, creed,
disability, gender identity, national origin, protected veteran status,
race, religion, sex, sexual orientation, and any other status protected
by applicable local, state or federal law. Applicable portions of the
Company\'s affirmative action program are available to any applicant or
employee for inspection upon request. *** APPLICATION
INSTRUCTIONS: Apply Online: ipc.us/t/AF5661D912A34639

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