Senior Manager, Internal Consulting, Operating Model Transformation

AON SERVICE CORPORATION • New York, NY • 4h ago

We are seeking a Senior Manager of Operating Model Transformation, Internal Consulting, to lead important initiatives for Aon. The first project is the development and implementation of a multi-year strategic redesign of the operating framework. Reporting through the leadership team of Aon Business Solutions (ABS), this role is responsible for crafting, orchestrating, and scaling the transformation of Aon's enterprise operating model to enhance how we deliver value to clients, colleagues and carriers. This role will engage with senior leaders across Solution Lines, Regions and Functions, as well as partner with a crossfunctional team of internal consultants, project managers and subject matter authorities and to deliver measurable performance outcomes. This is a hybrid role with the flexibility to work both virtually and from one of our US offices.Aon is in the business of better decisionsAt Aon, we shape decisions for the better to protect and enrich the lives of people around the world.As an organization, we are united through trust as one engaged team, and we are passionate about helping our colleagues and clients succeed!What the day will look likeKey ResponsibilitiesStrategic Leadership & Vision Partner with ABS leadership as well as business leaders, key collaborators, and cross-functional partners to advance the vision, objectives, and scope for operating model transformation Translate strategic priorities into a clear transformation roadmap with defined business outcomes, key performance indicators, and value realization targets Apply structured consulting methodologies (e.g., problem framing, analysis based on informed assumptions, benchmarking, argument development) to inform recommendations Develop and validate arguments for operating model changes, including financial, operational, and qualitative benefits Operating Model Design & Alignment Support the endtoend design of the target operating model across Aon's Solution Lines, Business Units and Functions Translate enterprise strategy into detailed Operating Model design components, including capabilities, organizational structure, roles and responsibilities, governance models, and cross functional interaction patterns Analyze and synthesize complex inputs (e.g. activity maps, as-Is assessments, interviews, benchmarks, collaborator insights) into clear, decision-ready operating model recommendations Be responsible for phased implementation, including pilots, scaling strategies, and stabilization, ensuring alignment with regional and solution line needs Build and maintain operating model blueprints, ensuring all components (capability models, interaction models, RACIs, team structures, decision rights, critical metrics) integrate across the enterprise Collaborator Engagement & Program Leadership Act as a trusted advisor to senior executives, providing insight on opportunities, tradeoffs, and risks related to the operating model; ensure consensus and engagement in strategy and roadmap Shape and deliver a compelling change narrative that articulates the "why," "what," and "how" of the transformation for different audiences Work closely with executive sponsors and the PMO to establish and maintain robust governance, decisionmaking, and blocking issue mechanisms Partner with Change & Communications teams to define implications of design changes, highlight required behavior shifts, and identify points of resistance or adoption needs Facilitate executive and workinglevel forums to align decisions, resolve conflicts, and maintain momentum People Leadership & Capability Building Build consulting capabilities within the broader organization by sharing methodologies, tools, and guidelines Promote a culture of collaboration, transparency, and continuous improvement * Capture and embed lessons learned into subsequent waves of operating model transformation Sk

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