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Customer Support Specialist - LC Software

ThermoFisher Scientific • Durham, NC • 8h ago

Work Schedule

First Shift (Days)

Environmental Conditions

Laboratory Setting

Job Description

As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

DESCRIPTION:

We seek a Customer Service Training Specialist at Thermo Fisher Scientific to develop and deliver effective training programs for internal and external customers. In this position, you will create and implement learning solutions for electron microscopy and analytical instruments, helping learners understand sophisticated technical content.

Working with our technical training department, you will deliver comprehensive training to diverse audiences including Field Service Engineers, R&D specialists, Operations Engineers, and customers. You will translate complex technical information into clear, actionable knowledge through classroom instruction, hands-on practice, remote learning, and e-learning development.

You will work with cross-functional teams including Global Tech Support, R&D, Product Engineering, Manufacturing, and Product Management to ensure training excellence. Using our skills-passport system, you will track individual progress and customize learning paths for participants from entry-level to senior specialists.

REQUIREMENTS:

Advanced Degree plus 3 years of experience, or Bachelor's Degree plus 5 years of experience in developing and implementing adult learning programs and e-learning content

Preferred Fields of Study: Electrical Engineering, Mechanical Engineering, Mechatronics, Physics, or related technical field

Technical understanding of electron microscopy or analytical instrumentation systems

Effective instructional and presentation skills for both in-person and virtual training delivery

Advanced English language proficiency in both verbal and written communication

Ability to translate complex technical concepts into clear, understandable training materials

Interpersonal skills with ability to engage and motivate diverse learners

Demonstrated ability to work independently

Experience with learning management systems and training program development

Practical approach to problem-solving and technical instruction

Ability to travel up to 30-40% for training delivery and customer support

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