Customer Experience Manager

Michaels • Atlanta, GA • 5h ago

Store - ATL-MALL OF GEORGIA, GA

Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.

Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results

Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs

Plan and lead the execution of class and in-store events in accordance with Company programs

Lead the omnichannel processes

Manage and execute shrink and safety programs

Assist with cash reconciliation and bank deposits

Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed

Assist with the onboarding of new Team Members

Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development

Serve as Manager on Duty (MOD)

Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others

Acknowledge customers, help locate the product and provide solutions

Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget

Manage and execute the shrink and safety programs

Cross train in Custom Framing selling and production

In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager

Other duties as assigned

Preferred Knowledge/Skills/Abilities

Preferred Type of experience the job requires:

Retail management experience preferred

Physical Requirements

Work Environment

Ability to remain standing for long periods of time

Ability to move throughout the store

Regular bending, lifting, carrying, reaching, and stretching

Lifting heavy boxes and accessing high shelves by ladder or similar equipment

If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.

Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com ?and? Michaels.ca .?The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit? www.michaels.com .

Michaels offers a range of benefits to support team members and their families. Depending on position and eligibility, team members may have access to a 401(k) with employer match, an Employee Assistance Program, medical, dental, and vision coverage, telemedicine services, flexible spending accounts, commuter benefits, tuition assistance, adoption assistance, and various voluntary insurance options. All team members enjoy everyday perks such as employee discounts and access to partner discount programs. For a summary of benefits, visit the Michaels Benefits at a Glance (https://careers.michaels.com/us/en/benefits) page. For additional information regarding benefits, visit MIKBenefits.com

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.

Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).

EEOC Know Your Rights Poster in English (https://www.eeoc.gov/sites/default/files/2022-10/22-088\EEOC\KnowYourRights\10\20.pdf)

Oracle • Atlanta, GA • 5h ago

Management & Administrative

Job Description About Oracle NetSuite Do you want to advance your career with the world's first cloud company? Since 1998, Oracle NetSuite has been on a mission to deliver an agile, unified application suite that gives l...

5h ago

Go to Apply

HVAC Service Technician

Lane Valente Industries • Atlanta, GA • 19h ago

Management & Administrative

Lane Valente Industries is a Leading International construction and facility maintenance company with offices throughout the U.S. and Canada. We have a strong in-house group of field technicians that services top U.S. co...

19h ago

Go to Apply

Account Manager

Apex Water and Process Inc. • Atlanta, GA • 23h ago

Management & Administrative

Account Manager Location Atlanta, GA Description Account Manager - Atlanta, GA and Surrounding Area WHY APEX WATER AND PROCESS? Apex Water and Process is a trusted leader in water and process management, delivering integ...

23h ago

Go to Apply

Associate National Account Manager, E-Commerce - THD

Stanley Black and Decker • Atlanta, GA • 23h ago

Management & Administrative

Associate National Account Manager - Hybrid Atlanta, GA 3 days in the office Come build your career. It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless purs...

23h ago

Go to Apply

Branch Operations Manager (Alpharetta, GA)

Raymond James Financial, Inc. • Alpharetta, GA • 1d ago

Management & Administrative

Responsibilities Performs back-up for all operational functions as required by workloads and absences. Works directly with home office personnel to coordinate branch-home office workflow. Completes self-audit of branch p...

1d ago

Go to Apply

Senior Administrative Assistant

HD Supply • Atlanta, GA • 1d ago

Management & Administrative

Job Summary Responsible for providing general administrative support by performing clerical and administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining paper and elec...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)