Customer Service Representative

Robert Half • Corona, CA • 2h ago

Description

We are looking for a Remote Customer Service Representative to support a leading homebuilding organization in a high-demand service environment. This Contract position focuses on delivering responsive, compassionate assistance while handling a steady volume of inbound customer contacts and maintaining accurate records. Based in Corona, California, this opportunity is ideal for someone who thrives in a fast-moving setting, communicates clearly, and can manage customer information with precision in a remote work environment.

Responsibilities:

Handle a large volume of incoming customer calls while maintaining professionalism, accuracy, and efficiency throughout each interaction.

Collect essential customer details during conversations and record information thoroughly using AI-supported intake documentation tools.

Enter and update customer data promptly to keep internal processes moving and ensure teams have reliable information.

Provide attentive, service-focused support by addressing questions with empathy and guiding customers toward appropriate next steps.

Coordinate with internal departments to pass along customer information clearly and support timely follow-up.

Help balance workload demands across the team to improve response times and maintain a consistent customer experience.

Use remote communication and productivity tools to stay aligned with team activities and daily service expectations.

Requirements - Experience in customer service, call center support, or a similar role involving frequent inbound customer interaction.

Strong verbal communication skills with the ability to build rapport quickly and respond with empathy.

Demonstrated accuracy in data entry and documentation, with close attention to detail.

Ability to work effectively in a remote setting while staying organized, focused, and productive.

Proficiency with Microsoft Outlook and Microsoft Teams.

Familiarity with Salesforce is preferred but not required.

Spanish bilingual ability is a plus, but not mandatory. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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