Summary This position as a Program Support Assistant is aligned under Primary Care at the Chillicothe VA Medical Center. The incumbent works independently in the coordination of administrative tasks to ensure Primary Care Line functions efficiently, is the point of contact with administrative issues and effectively maintains official documents daily basis. Responsibilities Duties and responsibilities include but are not limited to: Responsible for budgetary allocation to the Primary Care Line. Requests including tracking/identification of outdated equipment for replacement. Prepares the annual budget projections for Primary Care Line. Establishes priorities and works independently to assure a smooth and timely flow of paperwork. Prepares official Primary Care Line Service Memorandums, Medical Center Bulletins. Compiles quarterly statistical reports, utilizing multiple data sources. Assists in the planning, review, and reporting of data/statistical results of work with existing Excel spreadsheets. Establishes protocols for incoming data, organizes computerized data sets, and retrieves computerized data. Responsible for reviewing all incoming correspondence, i.e., correspondence, reports, memoranda, screens material for suspense dates prior to distribution, establishes controls, and ensures supervisory follow up. Responsible for the overall administrative process of the environmental exam program. Responsible for requesting related documentation from veterans in sufficient time for the professional staff to review prior to the veteran's scheduled appointment, ensuring that examinations are accurate and timely. Provides administrative, and liaison support the Occupational Health Program which includes all new and existing employees. Receives and processes all incoming materials such as correspondence, reports, memoranda, and other forms of written communication. Manages records related to Drug-Free Workplace for Medical Review Officer in accordance with VHA regulations. Responsible to maintain accurate DSS mapping for all of Primary Care Line. Incumbent will communicate with Managers within Primary Care Line to ensure timely updates to mapping as well as providing initial mapping data for new employees, etc. Work Schedule: Monday through Friday, 8:00 am. to 4:30 pm. Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant- Primary Care/PD92103-0 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/09/2026. You may qualify based on your experience as described below: Specialized Experience: You must have at least one (1) full year of specialized experience equivalent to the next lower grade level (GS-6) in Federal Service, that has equipped you with the particular knowledge, skills, and abilities to perform successfully the duties of the Program Support Assistant position. Examples of specialized experience would typically include, but are not limited to: providing administrative and technical support for the management of various programs; maintaining databases and utilizing various software programs; assisting in the planning, review, and reporting of data/statistical results of program/project studies; generating a variety of reports; reviewing all incoming correspondence, reports, memoranda, screens material for suspense dates prior to distribution, establishes controls, and ensuring supervisory follow up; scheduling appointments; composing letters, reports, reviews correspondence for accuracy and completeness, prepares public presentation outlines, and develops standard or form letters and replies to inquiries; answering and screening call and faxes; and, greeting in-person appointments and communicates presence to appropriate staff members. This experience must be detailed in your resume to receive credit. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education There is no educational substitution at this grade level. Additional Information Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.
