Customer Service Representative/Order Entry Specialist

Backyard Products • Monroe, MI • 4h ago

1000 Ternes Drive Monroe, MI

With more than 4 million shed and playsets sold since 1975, and with over 30 Branches across the United States we make America's backyard a destination they love, and we truly love what we do! When you work at Backyard Products, you are surrounded by the industry's brightest and most creative individuals. Our collaborative environment ensures extraordinary results both inhouse and in our customers' backyards.

We are looking for a dynamic Customer Service Representative/Order Entry Specialist to join our Call Center Team at our Manufacturing Operations Headquarters located in Monroe, MI. This is a full-time, direct-hire opportunity with competitive compensation and benefits, including medical, dental, vision, 401K, paid time off, Paid Holidays, employee discounts and professional development assistance. Corporate hours of operation are Monday through Friday 8 AM to 6 PM. Schedule will vary and subject to change based on business needs.

As our Customer Service Representative/Order Entry Specialist, you will serve as a liaison providing product/services information and resolving any emerging issues that our customers' accounts might face with accuracy and efficiency. This position plays an important role in fielding and resolving calls on inquiries such as pricing and product assembly.

Key Responsibilities: (Other duties as assigned)

Maintain high levels of customer service skills, an advocate of both the customer and the company

Enter, edit, and/or delete data and orders, working effectively and efficiently with minimal errors

Enter call notes on each consumer into Customer Service Software

Maintaining strong relations with vendors and consumers alike; working closely with vendors regarding order processing/ Order Assistance.

Ensure the ability to research and resolve data entry issues effectively and efficiently

Maintain the ability to work across brands, ensuring familiarity and separation between various accounts, vendors, and customers

Contribute team effort, participate and engage in the team environment and various activities, working together as a support group and offering suggestions for a continuously improved team

Employees should continue to follow acceptable levels of phone skills, listening skills, and e-mail etiquette, practicing exceptional written and verbal communication skills with consumers, vendors, and coworkers alike

Regular use, and functionality, of various office programs, email programs, web browsing, department-based software

Assist other departments as the need arises, working cohesively for the benefit of the company.

Assist in Vendor Sales with Onsite Display models.

Required Education and Experience

High School Diploma or GED

1-3 years of experience in a call center environment. Candidates with extensive customer service experience and or Order Entry combined with phone experience will also be considered.

Computer literacy in MS Office (Word, Excel, & Outlook)

Salesforce (preferred)

ERP system experience (currently utilizing Sage)

Excellent Attendance

Habits That Drive Success:

Customers First

Total Quality Management

Manage the Numbers

Speed, Execution, Simplicity

People Make It Happen

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