Customer Service -Patient Registration Representative

R1 RCM • Wamego, KS • 3d ago

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

As our Patient Registration -Customer Service Representative , you'll work to help our patients check into the hospital. It's fast-paced on occasion and you'll be the person they rely on to answer questions during registration. You'll build trust in these interactions by collecting information accurately and quickly but also by listening with compassion - not just to hear information, but to address their fears, concerns, and questions.

To thrive in this job, you'll need to be a confident multi-tasker who is a quick study with technology and can @type and answer phones. You don't need to have any previous experience or knowledge in healthcare. Since this is a hospital/lab environment, you will need to be prepared to see illness and injuries. We'll teach you everything you need to know, which makes this a perfect starting point to launch your healthcare career. You must also be up to date on all vaccinations, pass a drug test, and pass a background check prior to hire.

Here's what you can expect working in Patient Registration (Customer Service):

Working on computers and answering phones to intake information in a busy environment. You'll work across multiple screens collecting details that must be input correctly between physician and nurse check-ins. You should feel comfortable working across multiple programs and typing as quickly as patients can talk. You will work around clinicians interrupting the registration process for emergent clinical care.

Helping people who may be very ill or worried. We're not human computers intaking information. Patients need you to be there for them and listen carefully to ease their anxiety. You'll ask follow-up questions and build rapport in real time.

Fast-paced work environment, often on your feet assisting patients complete their registration. While collecting patient and insurance information may seem straightforward, there is a lot of variation in health plans and coverage, that will require knowledge through training. While the data you collect may be predictable, the people you'll get it from aren't. You must work quickly and expect the unexpected. This is not a casual desk job.

A team you can rely on. We care about your progress toward career goals. This is just the first step of your healthcare career at R1 RCM Inc.

Requirements:

High School Diploma or GED

Excellent customer service experience

Preferred Skills:

Medical experience

For this US-based position, the base pay range is $14.50 - $18.99 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

The healthcare system is always evolving - and it's up to us to use our shared expertise to find new solutions that can keep up. On our growing team you'll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team - including offering a competitive benefits package. (http://go.r1rcm.com/benefits)

R1 RCM Inc. ("the Company") is dedicated to the fundamentals of equal employment opportunity. The Company's employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent (https://f.hubspotusercontent20.net/hubfs/4941928/California%20Consent%20Notice.pdf)

To learn more, visit: R1RCM.com

Visit us on Facebook (https://www.facebook.com/R1RCM)

R1 is the leader in healthcare revenue management, helping providers achieve new levels of performance through smart orchestration. A pioneer in the industry, R1 created the first Healthcare Revenue Operating System: a modular, intelligent platform that integrates automation, AI, and human expertise to strengthen the entire revenue cycle. With more than 20 years of experience, R1 partners with 1,000 providers, including 95 of the top 100 U.S. health systems, and handles over 270 million payer transactions annually. This scale provides unmatched operational insight to help healthcare organizations unlock greater long-term value. To learn more, visit: https://www.r1rcm.com .

R1 RCM

Go to Apply

Share this job

Similar Jobs

Clinical Program Coordinator

Kansas State University • Manhattan, KS • 3h ago

Hospital & Medical

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13605742 r rClinical Program Coordinator r rKansas State University r r About This Role The School o...

3h ago

Go to Apply

Interdisciplinary Research Entomologist/Research Molecular Biologist

Agricultural Research Service • Manhattan, KS • 1d ago

Hospital & Medical

Summary This position is located within the Agricultural Research Service, National Bio- and Agro-Defense Facility, Zoonotic and Emerging Disease Research Unit in Manhattan, KS. Research scientists have open-ended promot...

1d ago

Go to Apply

Animal Health Technician

Agricultural Research Service • Manhattan, KS • 2d ago

Hospital & Medical

Summary This position is located in the United States Department of Agriculture (USDA), Agricultural Research Service (ARS), Plains Area, National Bio and Agro-Defense Facility (NBAF) in Manhattan, KS. In this position,...

2d ago

Go to Apply

Medical Coder

Kansas State University • Manhattan, KS • 2d ago

Hospital & Medical

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13603205 r rMedical Coder r rKansas State University r r About This Role Responsible for the daily a...

2d ago

Go to Apply

Microbiologist

Agricultural Research Service • Manhattan, KS • 3d ago

Hospital & Medical

Summary This position is located in the Foreign Animal Disease Research Unit, Agricultural Research Service, Plains Area in Manhattan, KS. In this position, the incumbent will support the work of a Category 1 Scientist w...

3d ago

Go to Apply

Customer Service Representative - Patient Registration

R1 RCM • Manhattan, KS • 3d ago

Hospital & Medical

3d ago

Go to Apply

Veterinary Nurse I,II, or III - SA ICU

Kansas State University • Manhattan, KS • 5d ago

Hospital & Medical

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13599760 r rVeterinary Nurse I,II, or III - SA ICU r rKansas State University r rAbout This Role The...

5d ago

Go to Apply

Client Services Assistant Small Animal Medicine

Kansas State University • Manhattan, KS • 5d ago

Hospital & Medical

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13599763 r rClient Services Assistant Small Animal Medicine r rKansas State University r r About Thi...

5d ago

Go to Apply

Vet Nurse II-Small Animal Emergency

Kansas State University • Manhattan, KS • 5d ago

Hospital & Medical

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13599855 r rVet Nurse II-Small Animal Emergency r rKansas State University r rAbout This Role The Ve...

5d ago

Go to Apply

Assistant Director of Sports Nutrition

Kansas State University • Manhattan, KS • 5d ago

Hospital & Medical

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13599748 r rAssistant Director of Sports Nutrition r rKansas State University r r About This Role K-...

5d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)