Summary This position is in the Social Work and Integrated Care Service for the VA Central Ohio Healthcare System. This position specializes in the clinical and business operations and assists the chief, supervisors and program directors with administrative program management and contract obligations to ensure compliance. This position has administrative oversight over 18 programs within the service as well as all social workers in the facility. Responsibilities Major Duties Strategic Planning and Analysis (50 Percent) This position works collaboratively with the Chief of Social Work, supervisors, program directors, and staff within the service in provisioning administrative oversight to all 18 programs within the service as well as social workers throughout the facility. Incumbent will collaborate and coordinate with service and facility leaders on program initiatives and mission goals. Incumbent shall undertake comprehensive analytical evaluations of data analysis and strategic planning and will be responsible for communications with relevant stakeholders. The incumbent will be responsible for conducting in-depth data analysis and strategic planning, representing the Services at various high-level committees, and presenting evidence-based justifications for the necessity of enhancements. The incumbent will be responsible for assessing clinic efficiency, anticipating future demand, and conducting cost/benefit analyses. This role requires a deep understanding of the complexities and knowledge inherent in healthcare service delivery and the ability to independently analyze these services. The incumbent will efficiently and effectively communicate expectations and projections and will frequently and eloquently contribute ideas and strategies to Service Chiefs, Senior Leadership, and the Executive Leadership Team (ELT). Utilizes various graphical, spreadsheet, and database software packages to extract and analyze data from published reports and manipulate this data to generate tables and charts for program management and administrative purposes. The incumbent is responsible for ensuring adequate access by monitoring and building provider templates, assessing provider bookability, tracking productivity, and monitoring clinic utilization. External Correspondence and Quality Control (25 Percent) The incumbent will serve as the primary point of contact for all external communication related to Social Work and Integrated Care, drafting, reviewing, and managing all external correspondence. The incumbent develops and implements new or modified VHA directives, guidelines and procedures, work processes, and operations to improve the effectiveness, efficiency, or timeliness of developments and information dissemination to ensure high standards. The incumbent will coordinate with referring providers, specialists, and administrative staff to facilitate referral process to ensure a seamless workflow. The incumbent will analyze referral patterns and outcomes to identify trends, gaps, and areas for improvement. Operational Management and Administrative Responsibilities (25 Percent) The incumbent will create and develop facility and service line Standard Operating Procedures (SOPs) and Service Line Agreements (SLAs) to establish and prepare administrative policies, directives, and procedures for implementation throughout the facility. The incumbent is responsible for reviewing proposed policy changes with staff to gather feedback prior to implementation. The incumbent works directly and independently with the Credentialing and Privileging department for all FPPE (Focused Professional Practice Evaluation) and OPPE (Ongoing Professional Practice Evaluation) documents, other sites throughout the VISN, and with providers to ensure compliance and accuracy. The incumbent is tasked with ensuring the accurate documentation, submission, and management of Market Pay and Physician Pay for Performance documents and metrics. Incumbent is responsible for the administrative oversight of Specialty Care Services at the main VAACC facility as well as all five of the CBOC locations and has been delegated full authority to address and resolve matters involving administrative operations in the departments. Performs other duties as assigned. Work Schedule: Monday - Friday, 8:00am-4:30pm, may be flexible. Telework: This position may be authorized for telework (Ad Hoc). Position Description/PD#: Administrative Officer/PD93700-O Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA. Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/06/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-9. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-9 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Preparing graphics, photos/slides, and creates tables and graphs based on analyzed statistical data to use in presentations at meetings, workshops, and conferences. Conducting data analysis for clinic optimization and streamlining of workflow processes. Creating/Developing facility and service line Standard Operating Procedures (SOPs) and Service Line Agreements (SLAs) to establish and prepare administrative policies, directives, and procedures for implementation. Serving as the primary point of contact for all external communication drafting, reviewing, and managing all external correspondence. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a Ph.D. or equivalent doctoral degree, or 3 full years of progressively higher level graduate education leading to such a degree, or LL.M., if related. Such education must demonstrate the knowledge, skills, and abilities necessary to do the work;. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond a Master's Degree (leading to a PhD) and Specialized Experience. Such experience and education must demonstrate the knowledge, skills, and abilities necessary to do the work. Preferred Experience: Experience with data, program management, Oracle is preferred. Physical Requirements: The work is mostly sedentary. It will occasionally require carrying of light objects such as files, books, and papers; some walking, standing, and bending. No special physical demands are required to perform work. There may be a certain amount of mental strain due to time constraints and frequent reviews and reports. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional Information Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.
