This position is incentive eligible.
This Work from Home position requires that you live and will perform the duties of the position; within 60 miles of an HCA Healthcare Hospital (Our hospitals are located in the following states: FL, GA, ID, KS, KY, MO, NV, NH, NC, SC, TN, TX, UT, VA).
Do you have the career opportunities as an SDI Operations Manager you want with your current employer? We have an exciting opportunity for you to join Parallon which is part of the nation's leading provider of healthcare services, HCA Healthcare.
Job Summary and Qualifications
The SDI Operations Manager is responsible for assisting the SDI Operations Director in daily operations of the SDI department, including oversight of multiple vendors. The Manager is responsible for guiding assigned staff in their day to day responsibilities which includes mentoring and training them as needed.
What will you do in this role:
Building a strong understanding of Parallon Revenue cycle operations, including business processes, tools, and technologies.
Identifying staffing needs and communicating those needs to the SDI Leadership.
Screening, interviewing, and hiring new employees.
Arranging for the training of new employees.
Reviewing and monitoring SDI reporting (e.g. EDW Trended Aging Report)
Assuring productivity of each staff member, reviewing each staff member's productivity and QA on a monthly basis and performing annual evaluations
Counseling staff with disciplinary, productivity and/or QA issues
Conducting monthly staff meetings, providing area overview, team motivation and ongoing training.
Ensuring SDI team members, Team Leads, and vendors adhere to Parallon policies and procedures.
Identifying and implementing process improvements to lower costs and improve service to customers
Researching and responding to account inquiries and escalations from SSC management, SSC/Corporate legal teams, facility management, patients, collection vendors, etc.
Reviewing, approving, or rejecting eTran lines
Monitoring inventory in partnership with SDI Operations Director to ensure appropriate vendor resourcing.
Creating process flows, policies and procedures for operations as needed.
Ensuring vendor education, re-education and scheduled trainings occur and actively engages in education and training.
Working with SDI Training TL and Parallon Education to ensure training materials remain relevant to Industry Standards and Parallon Best Demonstrated Practices, as well as assisting in the development of training materials for new technologies and processes.
Meeting regularly with vendors to review performance, build and maintain the vendor relationship and ensure vendor staffing roster remains up to date.
Completing monthly productivity reconciliations and ensuring vendor quality assurance audits are completed per established policy for all assigned vendors.
Reviewing vendor invoices to ensure they match agreed-upon terms and services delivered (quantity, quality, pricing), identifying and resolving discrepancies between invoices and purchase orders, contracts, or received goods/services, and coordinating the approval process by obtaining necessary internal approvals.
What qualifications you will need:
Bachelor's Degree in Business or related field required. Equivalent work experience may substitute education requirements.
Minimum 3 years management level experience in a healthcare environment, 5 years preferred.
Benefits
Centralized Allocations, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
Wellbeing support, including free counseling and referral services
Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
Savings and retirement resources , including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts
Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)
Note: Eligibility for benefits may vary by location.
Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.
HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our SDI Operations Manager opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
