Manufacturing Quality Technician III

The Hillman Group, Inc. • York, PA • 1h ago

Job Summary

The Manufacturing Quality Technician III will lead quality efforts for complex manufacturing processes requiring precision, compliance, and technical expertise. Diagnose and resolve high-impact quality issues while driving continuous improvement. Act as a technical authority and mentor within the quality function.

Essential Job Functions*

Lead structured root cause investigations using methodologies such as 5 Whys, Fishbone, and Pareto analysis.

Analyze SPC data and identify process capability gaps (Cp/Cpk).

Troubleshoot complex issues involving equipment, materials, or process variation.

Interface with PLC/HMI systems to monitor or diagnose process-related quality issues.

Develop, revise, and standardize inspection procedures and quality documentation.

Lead internal audits and prepare documentation for customer or regulatory audits.

Investigate supplier quality issues and coordinate corrective actions.

Mentor Level I and II technicians, providing guidance and training.

Partner with engineering on process validation and design improvements.

Implement continuous improvement projects targeting scrap reduction and yield optimization.

Evaluate and recommend process changes to improve quality and efficiency.

Track and report quality metrics, trends, and corrective actions.

Other duties as assigned.

*This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Employees are expected and encouraged to participate in safety and health program activities including immediately reporting hazards, immediately reporting unsafe work practices and incidents to supervisors, wearing required personal protective equipment, and participating in and supporting safety committee activities.

Education & Experience

High school diploma or equivalent.

3-5 years of manufacturing, warehouse, industrial, or related experience.

Competencies - Knowledge, Skills and Abilities

Advanced knowledge of quality systems, including SPC, process capability (Cp/Cpk), and structured problem-solving methodologies.

Ability to lead root cause analysis using tools such as 5 Whys and Fishbone diagrams to resolve complex defects.

Skill in analyzing large data sets and identifying trends that impact process performance and product quality.

Knowledge of advanced manufacturing systems, including interaction with PLC/HMI interfaces for diagnostics.

Ability to develop, standardize, and improve inspection processes and quality documentation.

Skill in training and mentoring technicians to improve team capability and consistency.

Ability to operate independently with strong judgment when making technical decisions that impact quality and uptime.

Operational Equipment

N/A

Work Environment and Physical Demands

Work Environment

Quality Control: Fast-paced, standing on concrete floors up to 8 hrs/day. Exposure to loud noise. Functional vision and hearing required.

Physical Demands

Quality Control: Medium, lifting up to 70 lbs., pushing/pulling up to 70 lbs.

The Hillman Group is an Equal Employment Opportunity and Affirmative Action Employer and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, protected veteran or military status, genetic information, citizenship status, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

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