Customer Operations Analyst

Kelly Services • Modesto, CA • 2h ago

We are seeking a Customer Operations Analyst, where you'll play a key role in supporting customer and distributor needs while ensuring accurate and timely order processing. In this fast-paced role, you'll collaborate across teams, analyze trends, and help drive continuous improvement in both customer service and export operations. If you're detail-oriented, proactive, and thrive in a dynamic environment, we'd love to hear from you.

Location: Modesto

Pay rate: $22/hr

Schedule

Summary:

The Customer Operations Analyst supports customer and distributor needs, analyzes quality trends, and manages export documentation to ensure timely and accurate order fulfillment. This role requires strong attention to detail, urgency, and cross-functional collaboration.

Key Responsibilities

Respond to customer and distributor inquiries; resolve and escalate issues as needed

Collaborate with cross-functional teams to address operational challenges

Analyze quality data, identify trends, and recommend improvements

Prepare reports and presentations for leadership

Manage export documentation and ensure timely, accurate completion

Track shipments, maintain compliance records, and update systems (SAP, Excel)

Support account managers, audits, and reporting requirements

Qualifications

Bachelor's degree OR high school diploma with 4+ years of relevant experience

Basic proficiency in MS Outlook, Word, and Excel

Strong communication, organization, and analytical skills

Experience in customer service, logistics, or export documentation preferred

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly ® .

You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice (https://www.kellyservices.com/hubfs/myKelly/Resources/Employment_Policies/Recruitment-Artificial-Intelligence-Notice.pdf?hsLang=en) .

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

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