Case Manager - Rare Disease- US Eastern Remote

Amgen • Atlanta, GA • 1h ago

HOW MIGHT YOU DEFY IMAGINATION?

You've worked hard to become the professional you are today and are now ready to take the next step in your career. How will you put your skills, experience and passion to work toward your goals? At Amgen, our shared mission-to serve patients-drives all that we do. It is key to our becoming one of the world's leading biotechnology companies, reaching over 10 million patients worldwide. Come do your best work alongside other innovative, driven professionals in this meaningful role.

Live

What you will do

Let's do this. Let's change the world. In this vital role the Case Manager will experience day to day oversight and awareness of patient customer service issues with insurance, the specialty pharmacy, and patient support programs

Daily interaction with Regional Business Managers (RBMs), Patient Access Liaison (PAL) and Medical Science Liaison's (MSLs) to ensure current and accurate communication on the status of insurance approvals and reauthorizations

Work closely with RBMs, PALs, the hub, pharmacy, and the patient/family to case manage all steps required to gain access to therapy

Partner with Safety and Pharmacovigilance (PV). Report Adverse Event (AE)'s and product complaints through medical information

MaintaincasehistoryforallU.S.patients,enteringrelevantnotesfromthehub,the pharmacy, callstoinsurance, patient support programs, physiciansandnurses, andthe patients and families

Maintain and update patient status to track reimbursement and shipping status of U.S. patients

Triage, troubleshoot and resolve initial and ongoing reimbursement issues (PAs, denials, appeals, reauthorizations, overrides, billing problems)

Liaise with medical offices as necessary to obtain insurance authorizations

Counsel patients and family on insurance and reimbursement options

Identify general and speci?c adherence trends and suggest appropriate action

Report on weekly changes in patient status, current adjudication status of all patients, overall reimbursement trends, and any other trends, successes, or roadblocks

Manage,track,andreport on OpenEnrollmenteffortsannuallytoensureeverypatienthasaccesstoadequateinsurance

Advise patients and families on insurance, ?nancial assistance and therapeutic accessprograms

Attend patient meetings, industry conferences and sales meetings

Win

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The professional we seek is a [@type of person] with these quali?cations.

Basic Quali?cations:

Master's degree OR

Bachelor's degree and 2 years of Case Management experience Or

Associate's degree and 6 years of Case Management experience Or

High school diploma / GED and 8 years of Case Management experience

Preferred Quali?cations:

Bachelor's Degree strongly preferred

5+ years of experience in the pharmaceutical industry

2+ years prior experience as a Case Manager

Excellent communication skills and commitment to customer service

Ability to effectively resolve hurdles across multiple cases at the same time

Ability to learn product and disease information, familiarity with HIPAA and FDA

Abilitytomanagecommunicationwithcasemanagersandsalesrepsacrossmultiple geographies and time zones

Excel and PowerPoint skills required

Up to 20% travel required

Thrive

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for our teammates' professional and personal growth and well-being.

In addition to the base salary, Amgen offers a Total Rewards Plan comprising health and welfare plans for staff and eligible dependents, ?nancial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities including:

Comprehensive employee bene?ts package, including a Retirement and Savings Plan with generouscompanycontributions,groupmedical,dentalandvisioncoverage,lifeand disability insurance, and ?exible spending accounts.

A discretionary annual bonus program, or for ?eld sales representatives, a sales-based incentive plan

Stock-based long-term incentives

Award-winning time-off plans and bi-annual company-wide shutdowns

Flexible work models, including remote work arrangements, where possible

Apply now

for a career that de?es imagination

Objects in your future are closer than they appear. Join us.

careers.amgen.com

Amgen anticipates accepting until 7/23/2026 however, we will continue accepting

applications until we receive a sufficient number or select a candidate for the position.

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other bene?ts and privileges of employment. Please contact us to request accommodation.

Amgen

Go to Apply

Share this job

Similar Jobs

Ultrasound Tech

Health Advocates Network • Atlanta, GA • 3h ago

Hospital & Medical

Benefits We Offer: Comprehensive health, prescription, dental, vision, life, and disability plans Competitive pay rates Referral opportunities ? Refer a friend & Cash in! Travel reimbursement and per diem allowances...

3h ago

Go to Apply

Scientist III - Analytical Chemistry and Molecular Biology - FSP

Parexel • Atlanta, GA • 7h ago

Hospital & Medical

We are looking for a Scientist III - Analytical Chemistry and Molecular Biology to work as a full-time employee of Parexel FSP on long-term assignment onsite at one of our clients located in Rahway, NJ . This position of...

7h ago

Go to Apply

EY-Parthenon- Investment Banking - MedTech - Managing Director

EY • Atlanta, GA • 1d ago

Hospital & Medical

Location: New York, Atlanta, Boston, Chicago, Dallas, Houston, Los Angeles. McLean, San Francisco, Cincinnati, Cleveland, Minneapolis, Nashville, Charlotte At EY, we're all in to shape your future with confidence. We'll...

1d ago

Go to Apply

EY-Parthenon - Investment Banking - Healthcare - Payor Services - Managing Director

EY • Atlanta, GA • 1d ago

Hospital & Medical

1d ago

Go to Apply

Acute Rehab Registered Nurse / RN

Emory Healthcare/Emory University • Decatur, GA • 1d ago

Hospital & Medical

Overview Be inspired .Be rewarded. Belong. At Emory Healthcare. At Emory Healthcare we fuel your professional journey with better benefits, valuable resources,ongoingmentorshipand leadership programs for all @types of jo...

1d ago

Go to Apply

Medical Asst Proceduralist

Emory Healthcare/Emory University • Johns Creek, GA • 1d ago

Hospital & Medical

Description Job Summary: Assist with office based procedures following aseptic technique, hand off instruments, assist with obtaining, labeling and sending specimens, perform low and high level disinfection procedures, p...

1d ago

Go to Apply

Health Industries Marketing Senior Manager

PwC • Atlanta, GA • 1d ago

Hospital & Medical

Specialty/Competency: IFS - Clients & Markets Industry/Sector: Not Applicable Time Type: Full time Travel Requirements: Up to 20% The Opportunity As a Health Industries Marketing Senior Manager, you will engage in a...

1d ago

Go to Apply

Registered Nurse

Emory Healthcare/Emory University • Lithonia, GA • 2d ago

Hospital & Medical

2d ago

Go to Apply

Hospice Director of Nursing

PruittHealth • Union City, GA • 2d ago

Hospital & Medical

Director of Nursing (RN) - Hospice Services Make a Difference Where It Matters Most Are you a compassionate, proactive, and collaborative nursing leader ready to take your career to the next level? Join PruittHealth Hosp...

2d ago

Go to Apply

Practical Nurse

Veterans Affairs, Veterans Health Administration • Atlanta, GA • 2d ago

Hospital & Medical

Summary The primary purpose of the Licensed Practical/License Vocational Nurse (LPN/LVN) is to perform assigned duties in a manner that promotes quality health care, positive customer service and the maintenance of an en...

2d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)