Fraud Investigation, Analyst

Community Financial System, Inc. • Syracuse, NY • 5h ago

Overview At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration.Just as our employees are committed to helping our customers manage their finances, we're committed to our employees. After all, they make it happen for our customers every day.To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities. Responsibilities The Analyst, Fraud Investigation role is a senior analytical position responsible for handling more complex, higher-risk fraud cases that require deeper review, broader analysis, and advanced judgment. This role serves as an experienced escalation point above Fraud Prevention Analysts, performing comprehensive case assessment and determining when full investigative review is required. While not conducting formal investigations themselves, these analysts play a critical role in identifying organized fraud activity, systemic risk, and the need for deeper inquiry.Essential Duties: Review and analyze complex fraud alerts, suspicious transactions, and elevated account activity across deposit and payment channels. Conduct deep analysis of transactional patterns, account behavior, relationship history, channel activity, and system data to identify fraud indicators. Handle complex fraud cases involving higher loss exposure, linked accounts, repeat fraud, ATO indicators, check fraud, scam activity, or unusual customer behavior. Apply advanced risk-based decision-making to determine when to restrict, monitor, escalate, or take other action within defined authority. Document detailed case findings, rationale, mitigation steps, customer contact efforts, and escalation actions with heightened accuracy and completeness. Identify indicators of organized fraud activity, repeat victimization, internal control gaps, or systemic risk requiring broader review. Escalate cases requiring full investigative review, expanded analysis, or law-enforcement-level inquiry to Fraud Investigators or management. Serve as a subject-matter resource for Fraud Prevention Analysts on complex cases, workflows, and judgment calls. Support quality control, procedural consistency, and documentation standards for higher-risk case handling. Partner with Deposit Operations, Branch Administration, Info Security, Physical Security, Risk, and other internal teams to resolve elevated fraud matters. Contribute to fraud trend analysis, workflow refinement, and process improvements. Maintain advanced awareness of emerging fraud typologies, complex scam activity, and evolving risk patterns.Ancillary Duties:As an integral member of the Fraud Operations Department, this position is also responsible to provideassistance wherever necessary to help the Security Department and the Bank in achieving their annualgoals. Qualifications Education, Training and Requirements: Associates degree in Criminal Justice, Business, Finance, Accounting, Risk Management, or a related field preferred; equivalent professional experience may be considered 3-5 years of experience in fraud operations, fraud prevention, banking operations, Deposit Operations, fraud investigations support, or related financial services functions. * Experience handling

Similar Jobs

Fraud Prevention Manager

Community Financial System, Inc. • Syracuse, NY • 5h ago

Legal & Paralegal

5h ago

Go to Apply

Investigator, Fraud

Community Financial System, Inc. • Syracuse, NY • 5h ago

Legal & Paralegal

5h ago

Go to Apply

Product Line Manager - Industrial Fittings

Eaton Corporation • Syracuse, NY • 1w ago

Legal & Paralegal

Eaton's GEIS division is currently seeking a Product Line Manager - Industrial Fittings. This is a hybrid role for our Syraucse, NY, Moon Township, PA, or Dallas, TX facilities. Relocation within the United States is off...

1w ago

Go to Apply

Electronic Industrial Controls Mechanic

Veterans Affairs, Veterans Health Administration • Syracuse, NY • 1w ago

Legal & Paralegal

Summary The purpose of the position is to perform the overhaul, installation, maintenance, modification, and repair of highly complex systems of centralized electronic sensing andcontrol at the Syracuse VA Medical Center...

1w ago

Go to Apply

Industrial Electrician - Sign-On Bonus Offered (Chittenango, NY)

Consolidated Precision Products • Chittenango, NY • 2w ago

Legal & Paralegal

Join Our Growing Team as an Industrial Electrician at Consolidated Precision Products & Superior Metals Manufacturing! $1,000 Sign-On-Bonus + 5% Quarterly Bonus Job Summary: Are you looking for your next challenge? J...

2w ago

Go to Apply

Industrial Engineer

Actalent • Fulton, NY • 2w ago

Legal & Paralegal

Job Title: Industrial Engineer Job Description This Industrial Engineer role focuses on improving production processes, enhancing manufacturing efficiency, and elevating product quality within a manufacturing environment...

2w ago

Go to Apply

Industrial Engineer - Level 4

Lockheed Martin • Liverpool, NY • 2w ago

Legal & Paralegal

Description: WHAT WE'RE DOING At Lockheed Martin Rotary and Mission Systems, we're on a mission to drive innovation and uphold the highest standards of business ethics. We believe that by pushing the boundaries of vision...

2w ago

Go to Apply

Director, Business Development & Strategy (Industrial Business Unit)

CDM Smith • Syracuse, NY • 3w ago

Legal & Paralegal

44996BR Requisition ID: 44996BR Business Unit: IND Job Description: CDM Smith is seeking a Director of Business Development & Strategy for our Industrial Business Unit-a highly visible leadership role reporting direc...

3w ago

Go to Apply

Industrial Maintenance Technician

Kelly Services • Auburn, NY • 3w ago

Legal & Paralegal

Industrial Maintenance Technician - Auburn, NY Pay: $25.00 - $42.00 per Hour Schedule: 2-2-3 Rotating Schedule Days: 6:00 AM - 6:30 PM Nights: 6:00 PM - 6:30 AM Join a Team That Keeps Production Moving We're seeking skil...

3w ago

Go to Apply

Assistant Attorney 1/ Assistant Attorney 2/ Assistant Attorney 3 / Senior Attorney (NY HELPS)

New York State Civil Service • Liverpool, NY • 3w ago

Legal & Paralegal

NY HELP Yes Agency Insurance Fund, State Title Assistant Attorney 1/ Assistant Attorney 2/ Assistant Attorney 3 / Senior Attorney (NY HELPS) Occupational Category Legal Salary Grade NS Bargaining Unit PS&T - Professi...

3w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)