Customer Service Supervisor

Sonic Healthcare USA, Inc. • Hicksville, NY • 1h ago

Job Functions, Duties, Responsibilities and Position Qualifications: We're not just a workplace - we're a Great Place to Work certified employer! Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA, we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members! LOCATION: 250 Miller Place, Hicksville, NY 11801 HOURS: 8:30am-5pm (flexibility required); Monday to Friday FULL TIME: Benefits Eligible In this role you will: Oversee workflow for the department. Create an environment that facilitates open communication with team members and acts in a professional and courteous manner when interacting with team and department members. Motivate and utilizes staff effectively through fostering a positive, supportive work environment. Support departmental staff in the performance of their duties. Investigate and resolve problems regarding tests and results in order to ensure accurate and efficient service. s. Provide support to the joint venture and attend joint venture related meetings as advised. Communicate via, phone, face-to-face and email with other departments in the lab for problem resolution. Schedule employee shifts and breaks; responsible for coverage when replacements cannot be found Approve time off and overtime Documents and records employee productivity Documents performance issues and address them accordingly as well as complete annual performance assessments. Ensure compliance with HIPAA requirements by respecting and maintaining the confidentiality of information relative to patients and clients. Participate in the interview and selection process of candidates. Oversee training of new employees and retraining for existing employees. Continuously communicates with patients and doctors' offices, and internal departments. All you need is: 2 year Associated Degree or equivalent. Minimum 5 years working in a customer service driven environment. Minimum 1 year Supervisory experience, preferred. Excellent customer service skills including excellent oral and written communication. Ability to handle a heavy call volume Excellent interpersonal skills with management, team members, patients, clients and partners. Ability to make immediate decisions and sound judgment calls. Proficient skills in keyboard and operating computer system. Leadership abilities to successfully coach, counsel, and motivate staff while maintaining composure and professionalism. Proper judgment when exposed to confidential information. Creative problem solving skills. Salary minimum to max is $65,000 to $80,000. Pay is commensurate with experience; geographic differentials to the pay range may apply. Sonic Healthcare USA, reserves the right to pay more or less than the posted range. Any difference between actual compensation and the posted range will be based on factors other than race, color, religion, sex (including pregnancy) or national origin. We'll give you: Appreciation for your work A feeling of satisfaction that you've helped people Opportunity to grow in your profession Free lab services for you and your dependents Work-life balance, including Paid Time Off and Paid Holidays Competitive benefits including medical, dental, and vision insurance Help saving for retirement, with a 401(k) plus a company match A sense of belonging - we're a community! We also want you to know: This role will have routine access to Protected Health Information (PHI). Employees will be trained on reasonable safeguards and are expected to maintain strict confidentiality, as well as abide by all applicable privacy and security standards. Employees are expected only to access PHI when it is required to fulfill job duties. Scheduled Weekly Hours: 40 Work Shift: Job Category: Laboratory Operations Company: Sunrise Medical Laboratories, Inc. Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and i

Similar Jobs

Entry Level Homecare Recruiter

Ideal Home Care • Islandia, NY • 1h ago

Management & Administrative

Ideal Home Care Services Inc. Talent & Acquisition Recruiter Our organization is seeking a Talent & Acquisition Recruiter interested in growth opportunities within the Home Care field to join our dynamic team. Ab...

1h ago

Go to Apply

Senior Program Manager

Providge Consulting • New York, NY • 1h ago

Management & Administrative

Senior Program Manager (New York, NY) Manage multiple projects involving complex information technology and/or business initiatives. Plan and coordinate technology project management and project lifecycles to ensure adhe...

1h ago

Go to Apply

Strategic Account Manager

Institutional Shareholder Services • New York, NY • 2h ago

Management & Administrative

Institutional Shareholder Services Location: New York, NY, USType: Full timeReq ID: JR_9813 Let's be #BrilliantTogetherISS-Corporate is looking for an experienced B2B sales professional to manage and grow relationships w...

2h ago

Go to Apply

Senior Relationship Account Manager

MongoDB • New York, NY • 3h ago

Management & Administrative

The Relationship Account Management team is a team within MongoDB's Scaled Growth Organization and is focused on sustaining long-term partnerships with MongoDB's mature customers, focused on retention and expansion in th...

3h ago

Go to Apply

Technical Account Manager

RELX INC • New York, NY • 3h ago

Management & Administrative

About the Business LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive h...

3h ago

Go to Apply

Account Manager Supply

Trane Technologies • Ronkonkoma, NY • 3h ago

Management & Administrative

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane...

3h ago

Go to Apply

Business Development Manager Transactional

Arnold & Porter • New York, NY • 3h ago

Management & Administrative

Arnold & Porter is a global law firm with offices across the United States, Europe, and Asia. The firm advises clients on complex regulatory, litigation, and transactional matters across a broad range of industries,...

3h ago

Go to Apply

Sales Manager, Jewelry Events

RELX INC • Norwalk, CT • 3h ago

Management & Administrative

Sales Manager, JIS Events Are you passionate about leading high-performing sales teams and driving event success? Would you enjoy working in the fast-paced and exciting world of B2B trade shows and events? About our Team...

3h ago

Go to Apply

Sales Manager - Bloomingdale's | Roosevelt Field

Reiss • Garden City, NY • 3h ago

Management & Administrative

Why choose Reiss? With the intrinsic sustainability, quality and timeless elegance of our designs, our continued success comes as no surprise. With standalone stores, concessions and franchise operations in over 230 loca...

3h ago

Go to Apply

Engineering Operations Manager

Jones Lang Lasalle • New York, NY • 5h ago

Management & Administrative

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring...

5h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)