Clerk

ONE Gas • Topeka, KS • 1h ago

Position Description:

We are seeking a customer focused and collaborative Customer Service Clerk that will be responsible for performing basic accounting tasks and clerical work related to customer requests. A Customer Service Clerk supports various account functions daily.

Must live in a one-hour radius of Topeka

Paid Time Off after probationary period of 180 days

Guaranteed Benefits! (Medical, Dental, Vision, and Retirement)

Tuition Reimbursement

100% Paid training

Guaranteed fulltime hours

No weekends

And this is just to name a few

You will coordinate and/or perform duties related to monitoring, researching, and/or resolving customer account issues and requests.

Research and resolve Corporation Commission, Better Business Bureau, and other inquiries and complex problems related to customer accounts.

Responsibilities may include general office duties, electronic and paper database management, special projects, billing issues and account adjustments.

Resolve service order exceptions, billing exceptions, meter inventory issues and meter reading exceptions in a timely manner as required by the Audit and Control Department.

Compile, prepare, and/or verify correspondence, customer information, and reports including but not limited to:

Adjustment memos

Service orders

Budgets

Billing adjustments

Account Research & Breakdowns

Special project assignment

Identity theft

Bankruptcies

Letters of credit (irrevocable and regular)

Trusts and Power of Attorney

Surety bonds

Customer accounting forms

Good social skills with a focus on customer satisfaction

Ability to effectively communicate in a respectful and assertive manner

Polished phone demeanor, tone and etiquette is required

Ability to perform in a demanding and changing work environment Ability to multi-task, including interacting with customers while simultaneously documenting calls

Maintain and promote a positive attitude while meeting productivity goals

Comfortable working with computers and web-based applications

Strong organization and time management

Accurate typing

Excellent verbal and written communication

Possess skills to research and problem solve to resolution

Previous experience in a customer service-oriented role preferred

Must be 18+ years of age

High school diploma or equivalent required

Must be able to work any shifts between the hours of 7am-5pm Monday - Friday, and be available to work overtime as needed

Must pass a pre-employment background check and drug screen

Complete a 180-day probationary period

Working Conditions/ Physical Requirements:

This position is fast-paced

Ability to attend 100% of our paid training program, without absences

Regular, consistent, and punctual attendance

IBEW Union work position

Position Requirements:

The job description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of One Gas. Where positions are covered by a collective bargaining unit agreement, the terms and conditions of the agreement will apply.

ONE Gas, Inc., and its divisions will provide equal employment opportunity for qualified persons without regard to sex, race, religion, color, national origin, ethnicity, age, sexual orientation, gender identity or expression, disability, military status or genetic information.

Job ID: 7140

Functional Area: Customer Service

Position Type: Full-Time Regular

Relocation Provided: No

Location: Topeka, KS

Department: OFFICE SUPPORT

Internal / External: Internal and External

Experience Required:

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