The Department of Mental Health is accepting applications for anOffice Support Staff Ito support the Brockton-area PACT (Program of Assertive Community Treatment) team. The PACT team serves individuals with complex behavioral health needs. This position is ideal for someone who thrives in a fast-paced, team-centered environment where organization, communication, and compassion come together to make a meaningful impact. You will be a central point of coordination for staff, clients, and community partners, ensuring smooth daily operations while contributing to a supportive and welcoming atmosphere for everyone who enters the program. This role provides a chance to build deep knowledge of mental health services, medical records processes, and program operations while working alongside dedicated clinicians and administrative professionals. You will gain valuable experience in areas such as data management, client engagement, and cross-department collaboration, all within a setting that values professionalism, empathy, and continuous learning. For someone seeking a role with purpose, stability, and opportunities to grow, this position offers a rewarding path forward. _Please Note: _This is a full-time 37.5 position. The schedule will be 1st Shift, Monday through Friday. The days off will be Saturday and Sunday. Duties and Responsibilities (these duties are a general summary and not all inclusive): Provide comprehensive administrative support including copying, filing, preparing correspondence, managing mail, and maintaining organized program records. Set up and audit client charts, file clinical documentation, track authorizations, and ensure compliance with medical record standards. Greet visitors, triage calls, relay information between clients and staff, and assist in addressing urgent or escalating situations. Maintain databases, complete client enrollments and discharges, update demographic information, and prepare data for audits and committee review. Support program operations by coordinating schedules, tracking staff leave, preparing monthly calendars, and maintaining program protocols and manuals. Assist clinical staff by coordinating with pharmacies, updating appointment cards, monitoring waiting areas, and reporting observed client concerns. Manage office supplies and equipment, coordinate repairs, and ensure functional workspaces for staff. Communicate with landlords, pharmacies, and internal departments to support client needs and program operations. Provide backup coverage for reception and registration, including client check-ins, staff notifications, and system updates. Serve as cross-trained support for key supervisory duties, follow established procedures, and maintain knowledge of available programs and services. Required Qualifications: · Knowledge of office management practices, general report writing, and the use of standard office equipment. · Ability to understand, explain, and apply relevant laws, regulations, policies, and procedures. · Strong analytical skills with the ability to evaluate data, draw conclusions, and make informed recommendations. · Ability to follow written and verbal instructions and gather information through interviews, documents, and records. · Clear and concise writing skills with the ability to organize information logically and prepare accurate reports. · Ability to maintain detailed and accurate records, including charts, tables, and tracking systems. · Effective oral communication skills, including the ability to provide clear instructions and interact tactfully with diverse populations. · Ability to build rapport and maintain positive working relationships across varied cultural and economic backgrounds. · Demonstrated sound judgment, discretion with confidential information, and the ability to supervise when required. Preferred Qualifications: · Advanced proficiency with office software, databases, and electronic record systems. · Experience working in healthcare, behavioral health, or human services settings. · Strong ability to multitask and manage competing priorities effectively. · Excellent verbal and written communication skills for interacting with clients, families, and staff. · Familiarity with handling confidential information, including HIPAA or privacy-related standards. · Proven problem-solving skills with the ability to identify issues and recommend solutions. · Customer service experience demonstrating empathy, professionalism, and patience. · Strong organizational and time-management abilities with attention to detail. · Experience supporting multidisciplinary teams such as clinicians, nurses, or social service staff. · Adaptability and willingness to learn new systems, procedures, and program requirements. Department of Mental Health's Mission: The Department of Mental Health assures and provides access to services and support to meet the mental health needs of individuals of all ages, enabling them to live, work and participate in their communities. The Department establishes standards to ensure effective and culturally competent care to promote recovery. The Department sets policy, promotes self-determination, protects human rights and supports mental health training and research. Mission Statement: The Brockton Multi Service Center provides comprehensive services to mentally ill adults and children. Programs include Case Management, Adult Community Clinical Services and a Program of Assertive Community Treatment (PACT) team. The Brockton Multi Service Center is a Joint Commission certified facility. In all we always aspire to create an environment which promotes growth and independence for clients, families, and employees alike. We offer an excellent salary and benefit package including, tuition remission, and health insurance. Pre-Hire Process: A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori Education, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines. Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth's website. ADA Reasonable Accommodation: If you require a reasonable accommodation with the application/interview process, please contact us at: EOHHS Candidate ADA Requests For questions regarding this requisition, please contact Executive Office of Health and Human Services, Human Resources at 1-800-510-4122, Option 4. First consideration will be given to those applicants that apply within the first 14 days. Office Support Specialist I: Applicants must have at least (A) two years of full-time, or equivalent part-time, experience in administrative work experience or (B) any equivalent combination of the required experience and the substitutions below: Substitutions: I. An Associate's or higher degree with a major in business administration, business management or public administration may be substituted for the required experience. II. An Associate's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience. Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed. Educational substitutions will only be permitted for a maximum of two years of the required experience. Salary placement is determined by a combination of factors, including the candidate's years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division's Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range. Comprehensive Benefits When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Explore our Employee Benefits and Rewards! Title 101 CMR 23.00 ("Regulation") requires certain agency staff to have received the COVID-19 vaccination and Influenza vaccination, or have taken required mitigation measures, to prevent viral infection and transmission in State Hospitals and State Congregate Care Facilities. The Regulation applies to this position. Successful candidates will be required to acknowledge and attest to your vaccination status for both COVID-19 and Influenza. An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. Job: Administrative Services Organization: Department of Mental Health Title: PACT Program Assistant- Office Support Specialist I Location: Massachusetts-Brockton-165 Quincy Street Requisition ID: 260004D2
