Back to Jobs search

Market Liaison Guest Services - 9201222614909_1

Air Culinaire Worldwide, LLC • Sharon Hill, PA • 1h ago

Air Culinaire Worldwide, LLC

Full Time US

ACW Clerical

Sharon HIll, PA, US

Salary Range: $60,000.00 To $65,000.00 Annually

Job Purpose:

The Market Liaison is responsible for maintaining and strengthening the relationship between Air Culinaire Worldwide a premier aviation catering provider, and its key private aviation clients in their local market. This role serves as the primary point of contact for assigned accounts, ensuring client satisfaction, facilitating seamless communication, and overseeing the execution of catering and service level agreements. The Market Liaison acts as a bridge between the client and internal operational teams, driving client retention and identifying opportunities for growing the account.

Under the direction of the Sr Director, Guest Services, the Market Liaison, Guest Services will be responsible for managing the overall business relationship of select clients, by meeting and exceeding both the demands of our clientele, as well as performance expectations of the company. The Market Liaison, Guest Services will work with Operations, Network, IT, Finance and Marketing & Sales to consistently deliver an incredible experience to our clients within the Air Culinaire system. The Liaison will also take direction from the Director of Guest Services and SVP of Guest Services and Network for local engagement and introduction to the Flight Attendant community.

Key Responsibilities

Client Relationship Management:

Serve as the dedicated primary contact for a portfolio of assigned private jet clients and local Fixed Based Operations (FBO).

Oversee all orders for the market regardless of the client with a focus on Corporate Flight Department, Flight Attendant and Charter companies to ensure the highest execution and build relationships with the client.

Answer local phone calls during business hours.

Awareness of order activity 24/7 through various channels such as SMS, WhatsApp, and Email.

Look over orders from start to finish which may include data entry, review of order, quality check within kitchen, and delivery of catering order.

Conduct regular communication (in-person, virtual, phone) to understand client needs, address concerns, introductions to key members of the kitchen staff, and ensure high levels of satisfaction.

Build and maintain strong, long-lasting relationships with key stakeholders and decision-makers within client organizations and social media platforms, (e.g., Flight Attendants, Inflight Services, Pilots, Customer Service Reps, Schedulers)

Proactively gather client feedback and translate it into actionable improvements for internal operations and service offerings.

Build a lasting relationship with clients with local outings, events/entertaining, local aviation chapters while adhering to Guest Services budget.

Operational Coordination and Service Delivery:

Liaise daily with internal departments, including Production, Logistics, Quality Control, and Billing, to ensure accurate and timely execution of client catering orders and specifications.

Monitor order fulfillment processes to ensure adherence to contractual terms, menu specifications, dietary requirements, and safety/security protocols.

Manage client-specific documentation, menus, specifications, and service protocols, ensuring internal teams are fully informed and trained on all requirements.

May be an extension of other liaison in meeting their clients at the airport and overseeing their orders within the region.

Coordinate with the Operations team for the smooth handling of irregular operations (delays, diversions, cancellations) that impact catering services.

Financial and Operations Performance Management:

Monitor service performance against agreed-upon Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) utilizing Power BI reporting.

Assist Finance department and Resolutions department to resolve invoicing or case discrepancies and ensure timely payment and or resolution for clients.

Identify and communicate opportunities for upselling or cross-selling additional catering services, products, or specialized offerings.

Engage Director, Guest Services, Sr. Director of Guest Services, VP Guest Services as needed.

Problem Resolution:

Take ownership of complex client issues, complaints, and service disruptions, coordinating with relevant internal teams for a swift and effective resolution.

Document all client interactions, issues, and resolutions accurately with weekly meetings with leadership.

Conduct post-incident reviews to prevent recurrence and improve future service delivery.

Miscellaneous

Work in conjunction with Sr Director, Guest Services to provide a positive professional work environment for all associates.

Engage with Sr Director and VP of Sales to leverage existing relationships in local market.

Follow the current Air Culinaire Employee Handbook when dealing with all employee relation issues.

Travel and participate in conferences, conventions, client meetings as requested.

Schedule flexibility is a must, including some evening, weekend or holiday hours as necessary.

Measures of Success:

Smart Goals- success will be measured using the Smart Goals, which are established annually, just prior to the new Fiscal Year starting which include:

Incremental growth YOY within installed customer base

Specific Job Responsibilities

Stellar Customer Service

Integrity & Accountability

Similar Jobs

Assistant Project Manager

Hayward Baker Inc. • Berwyn, PA • 43min ago

Retail & Hospitality

Company Logo Overview Keller is the world leader in geotechnical construction and deep foundations. With a North American presence of over 100 years, we operate as the market leader with over 50 offices throughout the US...

43min ago

Go to Apply

Temporary Seasonal Retail Store Associate - Part Time - Shifts needed on weekdays, 9am - 4pm, must be available on Saturday and Sunday required!

OCEAN STATE JOB LOT • New Castle, DE • 1h ago

Retail & Hospitality

Rate: $15 USD per hour Description Join our Team! All associates receive 30% discount! The compensation for this opportunity is $15.00 per hour Company Overview: Ocean State Job Lot ("OSJL" and "Company") is a leading $8...

1h ago

Go to Apply

Application Delivery Architect (CDN) - 3023584

Apex Systems, Inc • Plymouth Meeting, PA • 2h ago

Retail & Hospitality

Job#: 3023584 Job Description: Application Delivery Architect (CDN) Job Profile Summary Executes the vision, future direction, and initiative roadmap for strategic infrastructure technology programs, with a focus on cont...

2h ago

Go to Apply

Retail Sales Seasonal Associate (Wayne, PA)

Staples • Wayne, PA • 5h ago

Retail & Hospitality

Seasonal Sales Associates provide exceptional customer service and have our customers' needs in mind while helping them find products and providing solutions. You will also be collaborative and inclusive in helping our c...

5h ago

Go to Apply

Retail Sales Supervisor (Wilmington, DE)

Staples • Wilmington, DE • 5h ago

Retail & Hospitality

Retail Sales Supervisors champion customer engagement and oversee the front of store operations. You and the store team will focus on increasing sales, conversions and service throughout the store, while actively engagin...

5h ago

Go to Apply

Sabre Summer Sparks Referral & Career Opportunities

Sabre Systems, Inc • Warrington, PA • 17h ago

Retail & Hospitality

Responsibilities Sabre Summer Sparks Campaign: Ignite Your Future with Us! This summer, we're launching our Summer Sparks Referral campaign to connect talented professionals with exciting opportunities across Sabre. Whet...

17h ago

Go to Apply

Deli Production Team Member

Pilot Company • Carneys Point, NJ • 1d ago

Retail & Hospitality

Company Description Pay Rates Starting between: $15.92 - $21.43 / hour Are you passionate about team building, customer service, and meeting new people? Pilot Company offers a dynamic environment where no two days are th...

1d ago

Go to Apply

Retail Sales Seasonal Associate (Narberth, PA)

Staples • Narberth, PA • 1d ago

Retail & Hospitality

1d ago

Go to Apply

ALOFT Front Desk Agent / Re:Fuel Attendant (Part-Time)

Delco Development • Mount Laurel, NJ • 1d ago

Retail & Hospitality

Front Desk Agent / Re:Fuel Attendant (Part-Time) Location: Aloft Hotel, Mount Laurel, NJ Schedule: Part-Time | 6:00 AM - 11:00 AM Position Summary Aloft is seeking an energetic, customer-focused team member to serve in a...

1d ago

Go to Apply

hotel maintenance

Highgate Hotels, LP • Exton, PA • 1d ago

Retail & Hospitality

Hotel Maintenance Requisition ID 2026-75362 Category Engineering Job Location US-PA-Exton Property Residence Inn Exton Compensation Type Hourly Highgate Hotels Highgate is a leading real estate investment and hospitality...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)