Senior Manager, Local Marketing

H&R Block • Kansas City, MO • 4h ago

About the Role

The Senior Manager, Local Marketing at H&R Block leads the strategy and execution of localized marketing efforts that drive customer acquisition, engagement, and brand presence across company-owned and franchise locations. This role acts as a key connector between national marketing strategy and in-market activation, ensuring campaigns are effectively deployed and optimized to meet local market needs.

Partnering cross-functionally with Marketing, Retail, Franchise, Operations, and Analytics teams, this leader develops scalable programs, equips field teams with the tools and resources for success, and identifies opportunities to drive business performance through localized initiatives. Reporting to the Director, Marketing Strategy - Consumer Tax, this role plays a critical part in translating enterprise priorities into impactful local programs that support growth and strengthen market presence.

Day to day, you'll...

Lead development and team execution of local marketing strategies and programs that support Consumer Tax business goals across company-owned and franchise locations

Partner across Marketing to adapt and activate integrated campaigns at the local level, ensuring alignment with business priorities and market needs

Manage field marketing and enablement programs that equip offices with tools, resources, and best practices to execute campaigns consistently and effectively

Collaborate with Retail Operations, Franchise Leadership, and Field Teams to identify local market opportunities and drive adoption of marketing initiatives

Oversee local marketing platforms, programs, and processes that support in-market execution, community engagement, and brand visibility

Support in-season performance management during peak tax periods, helping identify local market actions that improve customer acquisition and business results

Support year-round local engagement and programs to maintain local presence and increased awareness

Create and maintain field-facing communications, portals, playbooks, training materials, and marketing resources that drive clarity and consistency across markets

Partner with Analytics to monitor local marketing performance, measure program effectiveness, and identify optimization opportunities

Lead continuous improvement efforts to streamline local marketing processes, enhance field experience, and increase program effectiveness

Required Qualifications

Bachelor's degree in Marketing, Business, Communications, or a related field

7+ years of experience in local, field, retail, or go-to-market marketing

Proven ability to lead and develop teams while driving performance

Experience managing multi-location or franchise marketing programs in a consumer-focused environment

Strong cross-functional leadership, communication, and project management skills in a matrixed organization

Data-driven mindset with the ability to optimize campaigns and balance strategy with hands-on execution

Preferred Qualifications

Experience in multi-unit retail, franchise, or service-based environments with localized customer acquisition strategies

Background in tax, financial services, or seasonal businesses with high-volume peak periods

Familiarity with local media planning, geo-targeting, and community-based marketing tactics

Why work for us

At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we've led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation. That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work.

Pay Range Information

The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit.

Pay Range

$101,200.00 - $161,900.00/Yr.

LI-Remote

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