Customer Service Representative

Robert Half • Oakland, NJ • 1h ago

Description We are looking for a detail-focused Customer Service Representative to support a manufacturing team in Oakland, New Jersey. This Long-term Contract opportunity is ideal for someone who can coordinate order-related activity, maintain accurate reporting, and keep communication moving across sales, engineering, production, and leadership. The position is onsite and requires a highly organized individual who is comfortable managing administrative processes, tracking project status, and presenting updates in meetings.

Responsibilities:

Manage incoming customer order activity by coordinating updates across internal teams and ensuring information is processed accurately and on time.

Maintain and refine Excel-based trackers to monitor confirmed projects, status changes, and outstanding items requiring follow-up.

Generate operational and customer service reports from Oracle and other internal systems to support leadership decision-making.

Compile daily, weekly, and monthly reporting for customer service and broader business needs with a strong focus on accuracy.

Communicate with sales, engineering, and production teams to gather current project details and resolve missing or unclear information.

Support leadership with behind-the-scenes administrative work, including documentation updates, report preparation, and status tracking.

Participate in recurring sales meetings and contribute clear updates on project activity, customer issues, and reporting insights.

Present collected data and project information during conference calls or internal meetings when needed.

Monitor key metrics and keep records current to help the department stay organized in a fast-moving environment. Requirements TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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