Summary The Albuquerque Health Care System is currently recruiting one Supervisory Health System Specialist in the Office of the Chief of Staff in Albuquerque, New Mexico. The incumbent is responsible for supporting services in the main facility and Community Based Outpatient Clinics relating to virtual care (telehealth care) as applicable. The incumbent will provide leadership in coordinating, planning, implementing, and monitoring virtual care activities. Responsibilities The incumbent will play a key leadership role, coordinating, planning, implementing, and monitoring virtual care activities to ensure seamless delivery and continued innovation. In addition to the core responsibilities, we are seeking candidates with preferred experience in telehealth care. Previous experience leading virtual care initiatives, including program development, technology adoption, and cross-functional collaboration, will be highly valued. Candidates who have successfully navigated the challenges of implementing virtual care in a healthcare setting and demonstrated measurable outcomes are encouraged to apply. Duties of this position include, but are not limited to the following Investigate and resolve problems between and within services, as they relate to virtual care. Conduct analytical studies on particular operational processes, issues topics, or related special projects. Coordinate the integration of computerized systems as they relate to the facility as a whole. Coordinate and provide technical consultation to all areas of the facility in support of performance measures and analyses of virtual care programs. Develop and/or maintain proficiency and supports administrative activities with various computer applications including spreadsheets, databases, word processing, graphic generation and desktop publishing programs. Review and evaluate all contract proposals/statements of work and agreements to assure accurate/appropriate budgetary, personnel and administrative arrangements to make recommendation to facility leadership. Conduct or direct audits to resolve administrative problems and technical problems which may arise in the normal operation of virtual care throughout the facility. Oversee resource allocation and management to include funds, equipment, space, staffing, and contracts. Develop performance improvement plans, patient care audits, and the coordination of outcomes related to organizational and functional relationships. Develop short- and long-term goals for the virtual care at the facility. Develop proposals, initiatives, evaluating outcomes for virtual care throughout services line, develop and coordinate new initiatives for the virtual care program. Collect and analyze data for the purpose of business planning, budget preparations, and management cost studies; perform cost studies of virtual care programs, analyzing information to determine costs of delivering services in established and/or proposed programs. Recommend and implement changes based on the understanding and knowledge of the direction of the program as communicated and approved by facility leadership. Serve as an expert on quantitative methods, provides expert guidance, consultation, and leadership in developing analyses and/or evaluations of the virtual care programs. Integrate varied databases to bring sophisticated data together into one comprehensive report. Complete analysis to evaluate procedures, workflow, personnel utilization, organization, communications, training arrangement of space and equipment. Provide communication orally and in writing about complex clinical as it applied to virtual care and non-clinical matters with individuals with varying levels of understanding and authority. Provide the customer with consistent information according to established policies and procedures. Handle conflict and problems in dealing with the customer constructively and appropriately. Provide equal opportunity for all employees supervised, ensuring fair and equitable practices in the selection of employees for training, promotions, awards and recognition, and for other career development opportunities. Recruit and hire subordinate staff members in line with merit staffing procedures and equal employment opportunity guidelines. Plan training and development with subordinate employees to assure they acquire and maintain both technical competencies in their fields and cross training in related fields. Evaluate the work performance of subordinate staff members and recommends appropriate awards to enhance effective performance or takes action to deal with inadequate performance, through counseling, training, coaching and other means. Resolve staff complaints concerning working conditions and related matters, and provides referral services, if necessary, to employees who develop personal problems that interfere with effective performance or undermine work group cohesiveness. Work Schedule: Monday - Friday, 07:30AM - 04:00 PM Compressed/Flexible: Not Available Telework: ADHOC Virtual: This is not a virtual position. Position Description/PD#: Supervisory Health System Specialist (Connected Care) 120 Day Detail/Temp Promotion/PD13352O Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO): Not Authorized Financial Disclosure Report: Not required Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/29/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-13 position you must have served 52 weeks at the GS-12. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-12 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: specialized experience that is progressively responsible for analytical or administrative, or clinical management, or supervisory experience in the health care field performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities with close working relationships with facility managers and analysis/coordination of administrative, clinical, or other service activities which provided knowledge in the following areas: 1) Missions, organizations, programs, and requirements of health care delivery systems; 2) Regulations and standards of various regulatory and credentialing groups; and 3) Government-wide, agency, and facility systems and requirements in various administrative areas such as budget, personnel, and procurement. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education There is no educational substitution at this grade level. Additional Information Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.
