Communications Officer 1-3
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Communications Officer 1-3
Salary
$2,784.00 - $5,009.00 Monthly
Location
New Orleans, LA
Job Type
Classified
Job Number
221927
Department
Orleans Levee District
Opening Date
06/25/2026
Closing Date
7/9/2026 11:59 PM Central
Description
Benefits
Questions
About this Job
Our mission is to ensure the physical, operational, and financial integrity of the regional flood risk management system in southeastern Louisiana as a defense against floods and storm surge from hurricanes. We accomplish this mission by working with local, regional, state, and federal partners to plan, design, construct, operate, and maintain projects that will reduce the probability and risk of flooding for the residents and businesses within our jurisdiction.
Preferred qualifications or supplemental information to include in the posting:
The Communications Officer 1-3 position will serve as a liaison for vital support between the Orleans Levee District Police and East Jefferson Levee District Police departments, within the jurisdiction of the Southeast Louisiana Flood Protection Authority-East (SLFPA-E), the public, and other agencies. This position will perform mission critical duties such as: simultaneously operate a multi-channel radio console, multi-line phone system and computer system, respond to all incoming emergency and non-emergency requests and phone calls, exercise judgment to determine the nature and priority of the call and accurately dispatch to the appropriate responding agency and/or police officers, answers after-hours law enforcement lines, enters data into Criminal Justice Information System (CJIS), enters time critical entries into the National Crime Information Center (NCIC) database, compiles law enforcement statistics, and trains law enforcement personnel on the Computer Aided Dispatch System (CAD).
Minimum Qualifications
Six months of experience in transmitting and receiving messages by radio or in administrative services; OR
Six months of training in a business or clerical-related curriculum in a business school or technical institute; OR
Fifteen semester hours of college training.
NECESSARY SPECIAL REQUIREMENTS:
All persons appointed to this job will be required by the National Crime Information Center (NCIC) and Louisiana State Police Terminal Operator Certification Program Guidelines to meet the terminal operator certification/re-certification requirement within six months of employment.
An applicant who has been convicted of a felony or who is under indictment on a felony charge will be disqualified until relief from the disabilities imposed by state and federal laws is granted.
Job Specification
The official job specifications for this role, as defined by the State Civil Service, can be foundhere (https://apps01.civilservice.louisiana.gov/onestopjobinfo/DisplayJobSpec.aspx?JobCode=171290) .
Job Duties and Other Information
Job Duties:
Answers, evaluates, and prioritizes incoming phone calls
Effectively communicate information to law enforcement, medical and fire personnel, local government officials, and the general public
Monitors several radio frequencies; responds to Police Officer requests as soon as possible, ensuring that Police Officer safety is a priority; maintains awareness of the location of on-duty officers in the field at any given time
Elicit information, quickly and accurately analyze and evaluate situations, and choose an effective course of action for both emergency and non-emergency situations
Deal effectively with a diverse range of individuals who may be emotionally upset and/or uncooperative
Maintain confidentiality of all internal and external communications as appropriate
Compile law enforcement statistics
Serves as the CAD System Training Specialist
Serve as the Terminal Agency Coordinator (TAC) for the operators of the Louisiana Law Enforcement Telecommunications System (LLETS) of his/her agency
Position-Specific Details:
Appointment Type: This appointment @type can be filled as Probational, Promotional, Lateral Transfer, Detail to Special Duty or Job Appointment .
Career Progression: This position participates in a Career Progression Group.
Compensation: The salary offered will be determined based on qualifications and experience.
NOTE: The Orleans Levee District is an emergency-oriented agency. Part of the mission is to protect the residents of Orleans Parish from tidal surge, wind-driven water, and river flooding. In emergencies during Mississippi River flooding and Hurricane Tropical Storm events, the incumbent will be on call and must report for duty if so required, remaining on duty in such situations until released from duty by the Appointing Authority .
Louisiana is a State as a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.
How To Apply:
No Civil Service test score is required in order to be considered for this vacancy.
To apply for this vacancy, click on the "Apply "linkabove and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.
Resumes WILL NOT be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.
For further information about this vacancy, contact:
Celeste Wertz
Orleans Levee District
cwertz@floodauthority.org
(504)286-3237
Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity tomake a differencethrough public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.
As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:
Insurance Coverage More information can be found at https://info.groupbenefits.org/
Parental Leave- Up to six weeks paid parental leave
More information can be found athttps://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx
Holidays and Leave - State employees receive the following paid holidays each year:
New Year's Day
Martin Luther King, Jr. Day,
Mardi Gras,
Good Friday,
Memorial Day,
Independence Day,
Labor Day,
Veteran's Day,
Thanksgiving Day and Christmas Day.
*** Additional holidays may be proclaimed by the Governor
State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.
Retirement - State of Louisiana employees are eligible to participate in various retirement systems (based on the @type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to):
Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video (https://lasersonline.org/wp-content/uploads/2016/07/Your\Retirement\System.mp4) to give you more detailed information about their system
Teacher's Retirement System of Louisiana (www.trsl.org),
Louisiana School Employees Retirement System (www.lsers.net), among others
01
AD: Acting Decisively - How well do you make timely, confident decisions using sound reasoning?
I avoid making decisions, rely on others, and struggle to stay confident under pressure.
I make decisions with help, second-guess myself, and tend to stick with familiar methods.
I make timely decisions, take responsibility for the outcome, and explain my reasoning clearly.
I make bold decisions, adapt quickly, and help lead others through uncertainty.
02
AD: Acting Decisively - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.
03
CE: Communicating Effectively - How well do you share information and ideas in ways that others can understand, relate to, and act on?
I communicate unclearly, use poor tone, and ignore the audience.
I share main ideas clearly and adapt to the audience when reminded.
I communicate clearly, listen actively, and explain complex ideas well.
I craft messages that connect, inspire, and drive action across audiences.
04
CE: Communicating Effectively - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.
05
MR: Managing Resources - How well do you manage financial, physical, or contractual resources to meet operational needs?
I struggle to manage resources, don't always follow required procedures, or have trouble keeping accurate records.
I handle basic resource tasks but may not consistently align them with priorities or follow procedures.
I manage resources effectively, follow procedures, track usage, and maintain accurate records to support my team's goals.
I plan ahead to meet future needs, improve systems, strengthen vendor relationships, and ensure compliance across resource areas.
06
MR: Managing Resources - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.
Required Question
Employer
State of Louisiana
Address
1201 N 3rd St
Baton Rouge, Louisiana, 70802
Phone
(866) 783-5462
Website
http://agency.governmentjobs.com/louisiana/default.cfm
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