Admissions Representative

MaineGeneral Health • Waterville, ME • 3d ago

Job Summary:This role supports a smooth, professional admission experience for patients and families by completing registration and financial clearance tasks, coordinating information with clinical teams, and making sure all required details are accurate and ready before care begins. The work combines customer service, attention to detail, and collaboration with multiple departments across the hospital.

This position is located at our Thayer Center for Health in Waterville. Scheduled hours are Monday-Thursday 9:30am-5pm, Sunday 6:30am-3pm.

Job Description:

You'll meet with patients or caregivers before or after admission to collect needed information, explain the steps involved, and answer questions with clarity and care. You'll be in regular communication with provider offices, nursing staff, and other internal partners to confirm the right information, coordinate admission details, and support safe and efficient patient placement.

The job includes verifying insurance benefits, obtaining authorizations when needed, checking medical necessity, and collecting co-pays, deductibles, and coinsurance. If a patient needs additional financial assistance or guidance, you'll connect them to our financial counseling team. You'll ensure all demographic, billing, and clinical information is entered accurately and on time to support both patient care and billing.

This position is a strong fit for someone who enjoys helping others while working with accuracy and clear communication in a healthcare setting. If you take pride in being thorough, calm, and supportive while handling important details, we'd like to hear from you.

Scheduled Weekly Hours: 40

Scheduled Work Shift:

Job Exempt: No

Benefits:

Supporting all aspects of our employees' wellness - physical, emotional and financial - is a critical component of being a great place to work. With the wide range of benefits and programs available, employees have the resources they need to be well at every stage of life and plan for the future.

Physical Wellness:

We offer quality health, dental, and vision benefits and wellness programs and resources to provide employees access to resources for a healthy lifestyle and help manage health care costs.

Employees have access to industry-leading leave for new parents.

A generous earned time plan is offered to all employees - We believe employees need and deserve time away from work to observe holidays, be with family, go on vacation, or simply take care of themselves.

Emotional Wellness:

When life gets challenging, employees have access to our Employee Assistance Program for employees and anyone in their household.

Financial Wellness:

Access the wages you've already earned before payday with Payactiv, giving you greater flexibility over your finances.

Tuition Reimbursement is available to all employees to further develop skills and career.

We offer eligible employees up to 2% of eligible pay in 403(b) company-matching contributions plus another 2% in the 401(a) retirement income plan.

Three insurance plans are available to protect your family from the sudden loss of income in the event of your death, terminal illness or serious injury from accident.

We offer both short-term and long-term disability insurance to replace a portion of your income if you become disabled and cannot work for a period of time.

Career Mobility:

Helping our employees develop their skills and grow their careers is critical to how we retain our talent and sustain our business. We do this by offering our teammates a variety of leadership-supported programs and learning and development resources for every stage of their professional development. We know that our employees are our most valuable resource - they're how we grow our business and care for our community.

Equal Opportunity Employer M/F/Vet/Disability Assistive technologies are available. Application assistance for those requesting reasonable accommodation to the career site is available by contacting HR at (207) 861-3440 .

MaineGeneral participates in E-Verify. Click the links below to view more information regarding E-Verify:

Employee Rights (https://www.e-verify.gov/sites/default/files/everify/posters/IER\RightToWorkPoster%20Eng\Es.pdf)

E-Verify Participation

Equal Opportunity Employer M/F/Vet/Disability: In furtherance of MaineGeneral's policy regarding Equal Employment Opportunity, MaineGeneral has developed a written Affirmative Action Program which sets forth the policies, practices and procedures that MaineGeneral is committed to in order to ensure that its policy of nondiscrimination and affirmative action is accomplished.

The Affirmative Action Plan for Veterans and Individuals with Disabilities is available for inspection by any employee or candidate for employment upon request, during normal business hours, in the Human Resources Department. Assistive technologies are available. Application assistance for those requesting reasonable accommodation to the career site is available by contacting HR at (207) 861-3440 . EEO is Law (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf)

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