Customer Service Representative

Robert Half • Oceanside, CA • 10h ago

Description We are looking for a Customer Service Representative to support library services in Oceanside, California. This Contract position is ideal for someone who enjoys helping the public, managing high-volume service requests, and keeping records accurate in a fast-paced environment. The person in this role will assist patrons with circulation needs, complete administrative tasks, and work closely with library staff to keep daily operations running smoothly.

Responsibilities:

Deliver courteous front-line assistance to patrons and staff at the circulation desk while supporting day-to-day library operations.

Create and update patron accounts, issue library cards, and manage borrowing activities such as checkouts, renewals, and returns.

Investigate and address account concerns related to overdue, lost, or damaged materials by applying established library guidelines.

Complete clerical support tasks including data entry, file maintenance, report preparation, written correspondence, and documentation tracking.

Help manage circulation and resource-sharing activities by processing requests, monitoring material movement, and updating records in library systems.

Contribute to collection upkeep through shelving, inventory support, and maintaining an orderly and accessible library environment.

Provide guidance on departmental procedures and assist in promoting efficient workflows across the team.

Use circulation software, office technology, and standard equipment to ensure accurate transactions and dependable recordkeeping.

Collaborate with personnel at assigned branch locations to support consistent service delivery and operational coverage. Requirements TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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