Account Manager

Crane Worldwide Logistics • Houston, TX • 1h ago

Description

Essential Job Functions

Manage assigned accounts including all communication to and from customers on a daily basis and be available to the respond and resolve escalations

Develop relationships within the Crane Worldwide network to uncover needs for truckload capacity solutions

Communicate needs for solutions with peers and assist in the development of the solution

Work as intermediary for communication between customers and peers to meet customer expectations

Collaborate with peers and utilize tools provided to generate pricing / quoting responses

Work with Operations Associates to provide tracking information as requested by the customer

Escalate all issues with a shipment immediately to the customer to insure prompt resolution (which may include nights and weekends)

Manage all customer requests and follow up to insure that the customer needs are met

Assure that all pre-alerts from origin offices are assembled and completed based on SOP requirements

Transmit all pre-alerts to the customer for all shipments

Send all required reports to customer on a daily, monthly or quarterly basis as required

Responsible for managing customer generated reports and assuring accuracy

Other Skills & Abilities

Excellent written and verbal communication skills

Demonstrates effective negotiation and closing techniques

General understanding of the truckload industry to include equipment @types, carrier capabilities, pricing and regulations

Strong understanding of US Geography

Excellent organizational and problem solving skills

Proficient in Microsoft Excel

Works well in a team environment

Physical Requirements

Talking, hearing and using hands to operate computer equipment

Vision abilities required by this job include close vision and the ability to adjust focus

Education & Experience

High school diploma or GED/Bachelor's degree preferred

Minimum 3 to 5 years' transportation experience or combination experience and education (brokerage experience strongly preferred)

Experience utilizing industry capacity / pricing boards (DAT, GetLoaded, Truckstop, etc.)

Experience operating a Transportation Management System

Certifications

Professional certification may be required in some areas.

WHY SHOULD YOU WORK FOR CRANE?

At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.

We offer:

Quarterly Incentive Plan

136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use

Excellent Medical, Dental and Vision benefits

Tuition Reimbursement for education related to your job

Employee Referral Bonuses

Employee Recognition and Rewards Program

Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities

Employee Discounts

Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates

Come join the leader in logistics and take your career in the right direction.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

This position requires the final candidate to successfully pass an E-Verify Check.

More Information: http://www.dhs.gov/e-verify

Company benefits are contingent upon meeting eligibility requirements and plan conditions.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Similar Jobs

Sales Manager - Energy (remote)

IDEX • Houston, TX • 2h ago

Management & Administrative

If you're looking for a special place to build or grow your career, you've found it. Whether you're an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your...

2h ago

Go to Apply

Sales Manager - Energy (remote)

IDEX • Pasadena, TX • 2h ago

Management & Administrative

2h ago

Go to Apply

Part Sales Manager - Full Time

AutoZone, Inc. • Friendswood, TX • 2h ago

Management & Administrative

Job Description AutoZone's Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge an...

2h ago

Go to Apply

SAP Supply Chain Consultant, EHS - Mid-Market (Private Cloud)

Accenture • Houston, TX • 2h ago

Management & Administrative

We Are: Accenture has established a unified, public-cloud-first strategy for the Mid Market segment, designed to maximize SAP Cloud adoption and deliver rapid, outcome-led transformation. The strategy is structured aroun...

2h ago

Go to Apply

Supply Chain/Source-to-Pay Senior Manager

Accenture • Houston, TX • 2h ago

Management & Administrative

We Are: We are a global collective of innovators applying the New every day to improve the way the world works and lives. New doesn't mean being ahead of the curve; new is pushing forward the curve, riding the edge where...

2h ago

Go to Apply

Inventory Management Specialist

Veterans Affairs, Veterans Health Administration • Houston, TX • 3h ago

Management & Administrative

Summary This position serves as an Inventory Manager in the Commodity Management Division of the Logistics Service in the VA Health Care System responsible for the inventory and management of all expendable supplies and...

3h ago

Go to Apply

Administrative Specialist II

Amentum • Houston, TX • 8h ago

Management & Administrative

Responsible for performing daily office tasks such as filing, recording, maintaining records, copying, posting, and other similar duties, using a computer terminal, @typewriter, and other word processors. Follows organiz...

8h ago

Go to Apply

Administrative Specialist II

Amentum • Houston, TX • 8h ago

Management & Administrative

8h ago

Go to Apply

Administrative Specialist II

Amentum • Houston, TX • 8h ago

Management & Administrative

8h ago

Go to Apply

Business Manager - PULSE Risk & Compliance

Capital One • Houston, TX • 12h ago

Management & Administrative

Business Manager - PULSE Risk & Compliance Summary: We are seeking a highly analytical Business Manager to join our Data Strategy team. In this role as a Business Manager, you will help build the framework and manipu...

12h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)