Field Dispatch/Operations-Manager

Insight Global • Austin, TX • 3h ago

Job Description

The Field Service Center (FSC) team is responsible for the installation, maintenance, and repair of residential and small business services. Within the Field Operations department, the Field Service Center team is responsible for dispatching and technical support of GFiber's Field Technicians, helping to expand and maintain GFiber's Wired and Wireless customer installations and network construction.

Role Description (and additional job description)

The FSC Connect Support Team Manager leads the team responsible for support of GFiber Installations ensuring on schedule completions. In this role, you will focus on coaching, performance management, and overseeing daily operations to ensure excellence. You will provide leadership and direction, ensuring the team effectively navigates same-day challenges using tools like Salesforce and Oracle Field Service Cloud (OFSC).

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

Minimum Qualifications (MQs)

-3+ years of leadership experience in a dispatch or field services environment.

-Proven experience managing performance metrics and operational workflows.

-Ability to work non-standard working hours including weekends and holidays.

-Strong proficiency in professional computer use and dispatch software. Preferred Qualifications (PQs)

Experience using OFSC and or Salesforce

3 years experience with field services dispatch in telecom or similar industry.

3 years of experience with fiber to the B2B/Enterprise level fiber network construction/operations.

Ability to operate Google Workspace, Oracle Field Services Cloud (OFSC), and Salesforce applications.

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