Customer Service/Support Representative

CAE USA INC • United States, United States • 1w ago

About CAECAE is a global leader in training for the civil aviation, defense, and security markets. Backed by a strong commitment to safety, innovation, and customer success, CAE provides advanced training solutions that help prepare customers to perform complex tasks in critical environments. With operations around the world, CAE fosters a collaborative and inclusive workplace where employees contribute to meaningful outcomes.

Description:

The Client Services Representative (CSR) serves as the primary point of contact for client-facing service requests within the training center. This role focuses on delivering a high-quality customer experience through in-person, phone, and email interactions, while coordinating operational and administrative activities.

Serve as the main point of contact for client inquiries and service requests

Greet and check in clients at the training center

Provide support to clients, including executive-level stakeholders, during training events

Conduct pre-training outreach to clients

Troubleshoot issues and coordinate appropriate solutions

Ensure classrooms are properly set up with required materials

Deliver hospitality items, schedules, and badges to clients and partner locations (e.g., hotels)

Maintain inventory of training and classroom materials

Create purchase requisitions and coordinate ordering of center supplies

Organize meetings and manage scheduling using Outlook and related tools

Generate shipping labels and coordinate shipments (e.g., FedEx)

Act as liaison between clients and internal departments

Maintain a professional demeanor and appearance in all interactions

Obtain Notary Public designation and adhere to applicable requirements

Support a 24/7 training environment with a variable schedule, including weekends

Work Schedule: Part-time, onsite; Monday, Wednesday, Friday, and Saturday (schedule may vary based on business needs)

Minimum Qualifications

High school diploma or equivalent

Experience in customer service, hospitality, or administrative support

Ability to communicate effectively verbally and in writing

Strong organizational skills and attention to detail

Proficiency with Microsoft Office applications, including Outlook, Teams, and Excel

Ability to learn new software systems and tools quickly

Ability to handle sensitive information with confidentiality and integrity

Ability to build and maintain professional relationships with internal and external stakeholders

Ability to perform in a fast-paced, client-facing environment

Willingness and ability to work weekends and a variable schedule

Ability to meet physical requirements, including:

Lifting up to 50 lbs. or less

Standing, stooping, or squatting as needed

Climbing stairs and step ladders

Working in confined spaces

Extended periods of phone use

Preferred Qualifications

Associate degree (two-year degree) or higher

Experience supporting executive-level clients or stakeholders

Experience in hotel, concierge, travel, or similar client-facing environments

Familiarity with Apple products and iOS applications

Experience coordinating logistics in a training or event environment

Demonstrated ability to resolve issues and improve customer satisfaction

Benefits

401K & ESPP

LI-MS1

CAE is an Equal Opportunity Employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.

CAE is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please e-mail HRBusinessAviation@cae.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

E-Verify

As a Federal Contractor, CAE is required to participate in the E-Verify Program to confirm eligibility to work in the United States. If you'd like more information about your EEO rights as an applicant under the law, please click here for the EEO is the Law Poster: https://www.eeoc.gov/sites/default/files/migrated\files/employers/poster\screen\reader\optimized.pdf

About CAE

At CAE, our mission is clear: to help make the world a safer place. For nearly 80 years, we've driven innovation in simulation, training, and mission readiness to support critical operations worldwide. By leveraging advanced technologies, we empower our customers to operate smarter, faster, and more sustainably. Join a purpose-driven organization where bold ideas are encouraged, collaboration drives progress, and your growth fuels our shared success.

Position Type Part-time (US)

Equal Opportunity Employer

Northrop Grumman • Sunnyvale, CA • 13min ago

Management & Administrative

RELOCATION ASSISTANCE: Relocation assistance may be available CLEARANCE REQUIRED FOR START: No CLEARANCE TYPE: Secret TRAVEL: Yes, 10% of the Time Description At Northrop Grumman, our employees have incredible opportunit...

13min ago

Go to Apply

Security Professional Flex Officer - Metal Manufacturer

Allied Universal • Ferndale, WA • 13min ago

Management & Administrative

Company Overview: Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative...

13min ago

Go to Apply

Lab Manager - Manufacturing Innovation Center (MIC)

Cognizant • Bridgewater, NJ • 14min ago

Management & Administrative

Please note, this role is not able to offer visa transfer or sponsorship now or in the future About Us: Cognizant is one of the world's leading professional services companies, transforming clients' business, operating,...

14min ago

Go to Apply

SAP Manufacturing Senior Manager

PwC • Baltimore, MD • 14min ago

Management & Administrative

Specialty/Competency: SAP Industry/Sector: Not Applicable Time Type: Full time Travel Requirements: Up to 80% The Opportunity As a SAP Manufacturing Senior Manager, you will specialize in providing consulting services fo...

14min ago

Go to Apply

Manufacturing Manager

Kimber Mfg., Inc. • Troy, AL • 14min ago

Management & Administrative

Full Time Management Troy, AL, US Kimber Mfg., Inc. Job Description Job Title: Manufacturing Manager Location: Troy, AL Classification: Exempt Grade: Salary Grade 3 Department: Manufacturing Supervisors Reports To: Direc...

14min ago

Go to Apply

Focus Factory Manufacturing Manager

Siemens • Broken Arrow, OK • 16min ago

Management & Administrative

Job Family: Electrical Products Req ID: 512580 Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improvi...

16min ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)