Event Manager - Golf & Group Events

Crescent Hotels and Resorts • Horseshoe Bay, TX • 1d ago

Description

Job Overview

The Event Manager is responsible for the comprehensive planning, coordination, and execution of golf groups, corporate events, and association programs. This role ensures an exceptional guest experience while driving incremental food and beverage revenue. The Event Manager serves as the primary liaison between clients and resort departments, managing events from sales turnover through post-event billing and reconciliation.

Key Responsibilities

Event Revenue Optimization

Drive food and beverage revenue by creating opportunities for golf groups to dine on property, including golf course restaurants

Partner with Golf Sales to increase ancillary revenue and overall spend

Full Lifecycle Event Management

Execute assigned golf and group events from initial sales turnover through final billing and reconciliation

Ensure seamless planning, execution, and post-event follow-up

Event Planning & Client Experience

Collaborate with clients to customize events, including menu selection, room setups, and service details

Deliver experiences aligned with client expectations and resort standards

Cross-Functional Coordination

Act as the central liaison between clients and internal departments (culinary, service, golf operations, accounting) and external vendors

Ensure all event logistics are clearly communicated and executed

Production & Vendor Management

Coordinate with internal teams and third-party vendors (e.g., décor, AV, rentals) to support event production and enhancements

Financial Oversight

Support deposit collection and payment processes in partnership with the Group Accounting team

Ensure all billing is accurate, complete, and reconciled in a timely manner

Operational Excellence

Maintain professionalism and composure in high-pressure environments

Effectively manage last-minute changes and ensure clear communication across all stakeholders

Client Responsiveness

Maintain a high level of responsiveness, adhering to a 12-24 hour turnaround on client communications

Industry Awareness

Stay current on event, food, and beverage trends; introduce innovative ideas to enhance the guest experience

Qualifications

Education & Experience

Associate or Bachelor's degree in Hospitality Management preferred

OR 2-5 years of relevant experience in hotel/resort operations or event management

Minimum 2 years of experience in a similar role required

Skills & Knowledge

Proficiency in Microsoft Office and CRM systems (Salesforce preferred)

Strong knowledge of food, wine, and spirits

Familiarity with golf operations preferred

Total Rewards & Benefits

Health & Wellness

Medical, Dental, and Vision insurance

Employee Assistance Program (EAP)

Life and Disability insurance

Supplemental coverage (Critical Illness, Accident, Pet Insurance)

Financial Security

401(k) with employer match (up to 6%)

Competitive compensation with performance-based increases

Associate Relief Fund for financial support

Lifestyle & Resort Perks

Access to resort amenities, including golf and tennis (availability-based)

Discounted rates at Crescent Hotels & Resorts properties

Discounts on dining and retail outlets

Subsidized meals and optional associate housing with shuttle service

Career Growth

Manager in Training (MIT) Program

Paid time off, vacation, and holidays

Physical & Work Requirements

Ability to stand/walk for extended periods, navigate stairs, and lift 15+ lbs

Professional proficiency in English required; Spanish preferred

Flexible schedule including evenings, weekends, and holidays based on business needs

Qualifications

Education

Required

High School or better

Preferred

Bachelors or better in Hospitality and Resort Management

Associates or better in Hospitality and Resort Management

Experience

Required

Cross-Functional Coordination & Client ManagementExperience working cross-functionally with culinary, operations, sales, and vendors to execute events. Skilled in managing client relationships, handling billing and reconciliation, and adapting to last-minute changes in a fast-paced environment.

Food & Beverage / Revenue-Driving ExperienceProven experience promoting food and beverage offerings, upselling menus, and increasing on-property spend. Strong knowledge of food, wine, and service standards with the ability to identify revenue opportunities and enhance the guest experience.

2-5 years: Event & Hospitality Management Experience2-5 years managing corporate, golf, or social events within a hotel, resort, or club setting. Experience coordinating logistics, client communications, banquet event orders (BEOs), and on-site execution while delivering high levels of guest satisfaction.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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