Learning Operations Senior Manager - Supply Chain

Dollar General • Goodlettsville, TN • 3h ago

Work Where You Matter

At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient Store locations, Distribution Centers, Store Support Center or with our Private Fleet Team, we are proud to provide a wide range of career opportunities. We are not just a retail company; we are a company that values the unique strengths and perspectives that each individual brings. Your difference truly makes a difference at Dollar General. How would you like to Serve? Join the Dollar General Journey and see how your career can thrive.

Company Overview

Dollar General Corporation has been delivering value to shoppers for more than 80 years. Dollar General helps shoppers Save time. Save money. Every day.® by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations. Learn more about Dollar General at www.dollargeneral.com/about-us.html .

Job Details

General Summary:

Responsible for partnering with Directors and Human Resource Managers to build the company's bench of human capital by providing strategic and direct leadership in the areas of training, design and the development of employees.

This role will oversee the implementation of required changes and enhancements to existing learning/training programs and team structures and be accountable for the ongoing development of the Learning Operations Managers and the execution of Learning and Development programs.

Provide thought leadership to Directors and HR Managers from both a coaching and completion culture that ensues learning/training solutions that fit within the flow of work, engage employees, and improve operational outcomes.

Duties & Responsibilities:

Enhance individual and team performance by providing direct support of the onboarding and continuous development of Learning Operations Managers in their respective divisions.

Communicate and oversee the execution of training at all levels within their respective divisions.

Analyze and understand data to measure the training program performance within their respective divisions.

Maintain strategic partnerships with the DC Directors and Human Resource Managers within their respective divisions, assisting them with organizational development plans and standardization efforts.

Facilitate and manage execution of The Leadership Development Program for their respective divisions, using The Leadership Journey.

Provide leadership on the development of company-wide programs ensuring that non-exempt and leadership training fits within the flow of work, engages employees and improves operational outcomes.

Maintain current knowledge on advances in the learning and development field, as well as, changes in the legal and safety compliance environment that will improve or affect the department's methods and practices.

Qualifications

Knowledge, Skills, & Abilities:

Influential leadership style with the ability to serve as a steward of Dollar General's commitment to growth and development.

Demonstrated ability to produce desired results by leveraging resources, while maintaining effective expense control.

Demonstrated outstanding facilitation skills, conflict management skills, group dynamics skills, and knowledge of adult learning theory.

Demonstrated excellence of DC Operations.

Ability to effectively work in collaboration with others to achieve training objectives.

Demonstrated strong interpersonal skills including a willingness to consistently provide superior customer service.

Demonstrated ability to react appropriately under pressure, apply good judgment in ambiguous situations, uses sound decision-making and problem-solving skills.

Understanding of training techniques and development tools.

Outstanding verbal, written, and technical communication abilities.

Perform basic PC applications, including, but not limited to, Word, Excel, Access, Power Point, Outlook, etc.

Exhibit Dollar General Core Attributes (Exhibits DG Values, Acts Decisively, Deals with Ambiguity, Collaborates Across Boundaries, Builds Relationships, Clearly Communicates, Drives Excellence, Maintains Composure, Displays Personal Courage, Plans and Organizes to Deliver Results.

Work Experience &/or Education:

Five (+) years' experience in employee training and development or in Distribution Operations with an employee development emphasis.

Bachelor's degree with three (+) years distribution center training experience; equivalent education and experience combination would be considered. Advanced degree preferred.

Note: This position requires 50% travel and overnight stays; a valid driver's license and acceptable driving history is required.

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