Pharmacy Customer Service Associate

Walgreens • Lacey, WA • 12h ago

Job Description:

Models and delivers a distinctive and delightful customer experience.

Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.

In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions.

Customer Experience

Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

Provides customers with courteous, friendly, fast, and efficient service.

Recommends items for sale to customer and recommends trade-up and/or companion items.

Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Takes customer to OTC aisle when possible to assist in locating products.

Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.

Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow.

Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.

Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.

Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.

Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.

Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.

Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).

Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.

Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.

Has working knowledge of store systems and store equipment.

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.

Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).

Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.

Complies with all company policies and procedures; maintains respectful relationships with coworkers.

Completes special assignments and other tasks as assigned.

Training & Personal Development

Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.

Attends training and completes PPLs requested by Manager or assigned by corporate and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.

Job ID: 1831933BR

Title: Pharmacy Customer Service Associate

Company Indicator: Walgreens

Employment Type: Flexible hours

Job Function: Retail

Full Store Address: 4540 LACEY BLVD SE,LACEY,WA,98503

Full District Office Address: 4540 LACEY BLVD SE,LACEY,WA,98503-05719-06083-S

External Basic Qualifications:

Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)

Requires willingness to work flexible schedule, including evenings and weekend hours.

Preferred Qualifications:

Prefer six months of experience in a retail environment.

Prefer to have prior work experience with Walgreens.

Prefer good math skills so they can fill prescriptions accurately, including counting, measuring and weighing medications.

Prefer good computer skills.

Prefer the knowledge of store inventory control.

Prefer PTCB certification.

We will consider employment of qualified applicants with arrest and conviction records.

An Equal Opportunity Employer, including disability/veterans.

The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

Shift:

Store: 06083-LACEY WA

Pay Type: Hourly

Start Rate: 18.13

Max Rate: 20

Similar Jobs

Associate Director, FSP Clinical Operations / FSP Program Lead

Parexel • Olympia, WA • 9h ago

Hospital & Medical

Job Summary: The Associate Director, FSP Clinical Operations is responsible for the following: Direct line management of FSP Clinical Operations managers and staff, and oversight of Client accounts. Supporting FSP Clinic...

9h ago

Go to Apply

Medical Director, Global Medical Strategy

Otsuka America Pharmaceutical Inc. • Olympia, WA • 20h ago

Hospital & Medical

Otsuka is a leader and innovator in the therapeutic area, with a strong portfolio of development and marketed assets. The Medical Director, Global Medical Strategy is a key leader within medical affairs and serves as the...

20h ago

Go to Apply

Medical Assistant - Nursing Supply

Providence • Lacey, WA • 1d ago

Hospital & Medical

Description This is a per diem/on call position. The MA II works under the delegation of a licensed practitioner to perform duties as directed to assist in providing patient care to assigned patients. A MA II performs al...

1d ago

Go to Apply

Medical Assistant Certified/Registered

Amergis • Gig Harbor, WA • 1d ago

Hospital & Medical

Amergis Healthcare Staffing is seeking a Medical Assistant responsible for performing duties under the direction of a physician to assist in the examination and treatment of patients. Minimum Requirements: High School di...

1d ago

Go to Apply

Aerospace Product Repair/Modification Technician

PDS Tech Commercial • Joint Base Lewis Mcchord, WA • 2d ago

Hospital & Medical

Fix. Upgrade. Keep Aircraft Mission-Ready - Join as an Aerospace Product Repair/Modification Technician Hands-On Work That Keeps Aviation Moving PDS Tech Commercial is partnering with a leading name in the aviation indus...

2d ago

Go to Apply

Physical Therapist - ST

Amergis • Olympia, WA • 2d ago

Hospital & Medical

The Physical Therapist is responsible for performing patient evaluations, as well as providing and documenting therapy services in accordance with the plan of care developed for each individual patient and physician's or...

2d ago

Go to Apply

Field Service Technician II- Electrical

Honeywell • Olympia, WA • 3d ago

Hospital & Medical

As a Field Sercice Technician II here at Honeywell, you will have the opportunity to provide advanced technical support and expertise to our customers in the Industrial Automation (IA) business unit. You will be responsi...

3d ago

Go to Apply

$24.50 Hourly !!! Caregiver needed for Stielacoom WA client

Amada Senior Care • Steilacoom, WA • 3d ago

Hospital & Medical

Amada Senior Care is looking for compassionate, experienced, and reliable caregivers. Our caregivers are the heart and soul of what makes Amada Senior Care great! We are looking for CNAs and HCAs that are up to the chall...

3d ago

Go to Apply

Clinical Pharmacy Specialist (Ambulatory Care - PACT)

Veterans Affairs, Veterans Health Administration • Olympia, WA • 3d ago

Hospital & Medical

Summary NOTE: THE 2-PAGE RESUME REQUIREMENT DOES NOT APPLY TO THIS OCCUPATIONAL SERIES. FOR MORE INFORMATION, REFER TO REQUIRED DOCUMENTS BELOW. The CPS - Ambulatory Care practices in the primary care setting. Responsibi...

3d ago

Go to Apply

Advanced Specialist, Customer Success - Faculty Advisor - Nursing and Health Professionals

Pearson • Olympia, WA • 3d ago

Hospital & Medical

Description The Faculty Advisor for Nursing and Health Professions is a key member of the Faculty Advisory Team within the Pearson North America Higher Education Customer Success Organization. They will strategically ide...

3d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)