Pharmacy Implementation Manager (Client Account Support Advisor) - Evernorth - Remote

The Cigna Group • Bloomfield, CT • 1h ago

Role Summary:

This role assists in the management of the Pharmacy Client Services Operations organization with implementation and service of new and renewing clients (almost 6300 Pharmacy clients and over 6 million customers).

Candidates who reside within 50 miles of the following locations may be asked to work in person three days per week: Bloomfield, CT, Chattanooga, TN, Denver, CO, St Louis, MO, or Scottsdale, AZ.

Responsibilities:

Responsible for delivering the overall client implementation strategy for each assigned client while aligning with the Cigna Pharmacy Management strategy and Client Services Operations goals

Manage client installation and executes the client specific claims processing strategy to ensure consistent and effective products and services

Partners with Sales and Enterprise Operations with rules of engagement when presenting client operational strategy

Ensures client retention through supporting the client relationship and effectively managing customer issues and meeting their expectations

Creates solutions and improves processes to support the Sales team as they address client issues, risk points and client requirements

Clarifies client intent regarding benefit plan design, account structure, reporting and communications

Gathers, translates, and inputs client requirements into Cigna operating systems

Subject Matter Expert for (RFP) Response for Proposals

Produce implementation metrics, such as effective date implementation, client implementation survey scores, 100% referenceable clients, and reduction of implementation set-up reliability tickets

Adheres to Client Enterprise Operations policies and procedures to ensure optimal productivity as well as ensure client and customer-centricity

Qualification:

High School Diploma, required. Bachelor's degree preferred.

4+ years of experience with Pharmacy Benefit Management (PBM) and Healthcare implementation, required.

4+ years of experience with various Pharmacy PBM systems and vendors, required.

2+ years of experience working with clients and brokers developing effective relationships, preferred.

2+ years of Experience with ESD, ePro, Vista, a plus.

Strong presentation skills to internal and external clients and executive leadership, preferred.

Highly organized with demonstrated ability to manage multiple priorities and execute tasks with strict timelines, required.

Demonstrated project management experience; planning, coordinating and tracking multi-functional activities, preferred.

Excellent communication and interpersonal skills to work effectively with internal and external business partners and clients, required.

Ability to independently operate, negotiate, and take initiative in fast-paced, multi-faceted environment, required.

Ability to travel up to 10% of the time required

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 82,700 - 137,800 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here (https://jobs.thecignagroup.com/us/en/benefits) .

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

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