Case Manager IV, State Hospital Liaison
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Case Manager IV, State Hospital Liaison
Salary
$56,900.48 - $95,328.16 Annually
Location
7447 Central Business Park, Norfolk, VA 23513, VA
Job Type
Special Project w/Retirement
Job Number
14096
Department
Community Services Board
Division
Community Support Services
Opening Date
06/17/2026
Closing Date
6/27/2026 11:59 PM Eastern
Description
Benefits
Questions
Description
Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents.
The Norfolk Community Services Board (NCSB) provides treatment, support, and education to the community with a focus on mental illness, substance use addiction, and intellectual/developmental disabilities. Norfolk CSB provides services to persons in acute crisis as well as integrated, person-centered, and recovery-oriented programming for persons needing assistance and support stabilizing in the community.
Today, the NCSB provides treatment and rehabilitation services to over 6,000 Norfolk citizens yearly. Norfolk CSB seeks team members interested in providing skilled services in a public service environment. We are also seeking persons to join our team that are dedicated to supporting a positive work and treatment environment. Please join us as we instill hope and recovery opportunities for the persons we serve.
The NCSB is seeking a Case Manager IV to serve as the agency liaison to provide discharge planning and intensive case management for consumers currently hospitalized in DBHDS State Hospitals. Acts as the agency representative in legal proceedings for recommitment hearings. Provides discharge planning services for clients currently ready for discharge in the State Hospitals. Completes and follows IDAPP consumers in the community on a limited basis in collaboration with other providers. The case manager may also carry other cases on an interim basis; given the numbers of clients in the community. Completes clinical documentation in accordance with agency guidelines.
Department Hiring Salary Range: $59,745-$68,559
Essential Functions
Essential functions include but are not limited to:
Provide discharge planning to consumers in local or diverted DBHDS State hospitals.
Monitor provision of treatment throughout the hospitalization or stay to ensure utilization of effective treatment modalities.
Establishes and maintains collaborative relationships and ongoing communication with providers.
Serves as NCSB agency liaison for DBHDS State hospitals when working with staff and care coordinators for developing appropriate discharge plans.
Collaborates with DBHDS State hospital staff and community providers to identify and overcome barriers to timely and effective discharge planning.
Coordinate case reviews with the Program Administrator, Prescription Team, DBHDS State Hospital Treatment Team, Census Management Meetings, and/ or Community Care Providers as appropriate.
Links consumers to community resources, services, and supports specified in discharge plan.
Completes IDAPP plans for consumers hospitalized in DBHDS State hospitals.
Identify systems issues which may contribute to an increased length of stay.
May manage a caseload.
Maintain accurate clinical, statistical, and financial records in accordance with Norfolk CSB standards.
Maintains chart documentation in compliance with agency guidelines and state regulations and completes an accurate record of direct and consumer related services provided.
Complies with policies and regulations for HIPAA, mandated reporting of abuse and neglect, patient confidentiality, patient rights and other confidentiality standards related to the handling of clinical records.
Performs other related duties as assigned.
Education/Experience
Bachelor's degree in a human services field.
Considerable experience in a human services field related to the area of assignment. Some assignments may also require specific experience working with various @types of client populations; master's degree preferred in some areas.
Preferred Education/Experience:
Master's degree in human services or a related field with at least two years of mental health experience, or possess a Bachelor's degree with equivalent experience.
Experience in quality assurance, discharge planning, case management and working with adults with serious mental illness and co-occurring disorders.
Additional Information & Requirements
Valid Driver's License may be required depending on assignment.
Certification in basic first aid and CPR, depending on area of assignment.
Maintain QMHP certification preferred.
Work Hours: Monday-Friday 8:30 AM - 5:00 PM
Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.
Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.
Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.
Retirement
If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.
If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.
The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant's school of enrollment must be an accredited institution.
NOTE:
The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job @type.
Non-City
Positions listed with a job @type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.
01
The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.
I understand and will answer the following supplemental questions completely and thoroughly.
02
Are you a current or previous City of Norfolk employee?
Yes - I am a current City of Norfolk Employee
Yes - I am a previous City of Norfolk Employee
No - I am not a previous or current City of Norfolk employee
03
If you were referred for this position by a current City of Norfolk employee, please provide the employee's full name, department, and job title, and your relationship to the employee. If not, please indicate by typing "N/A."
04
Please select the highest level of education you have completed.
High School Diploma/GED
Associate's Degree
Bachelor's Degree
Master's Degree or higher
05
Is your degree in a human services field or related field? (i.e. Psychology, Sociology, Social Work, Counseling, etc.)
Yes
No
06
Do you have your QMHP certification?
Yes
No
07
How many years of experience do you have in quality assurance?
No experience
Less than 3 years of experience
3-4 years of experience
5-6 years of experience
7 or more years of experience
08
How many years of experience do you have in adult mental health case management?
No experience
Less than 3 years of experience
3-4 years of experience
5-6 years of experience
7 or more years of experience
09
How many years of experience do you have in hospital discharge planning?
No experience
Less than 3 years of experience
3-4 years of experience
5-6 years of experience
7 or more years of experience
10
Do you have a valid driver's license?
Yes
No
11
Please provide the name, email address, and phone number of your current or most recent supervisor
12
Please provide an explanation of any periods of unemployment that are 30 days or longer. Indicate N/A if you have not experienced any periods of unemployment.
13
Please indicate your veteran status. (A copy of your long form DD-214 may be required)
I am not a Veteran
I am a Veteran
I am a Disabled Veteran
Required Question
Employer
City of Norfolk
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